Pictures get f***ed up on export

[Its_Jinx]

Hi, when I export a picture I've been working on, this happens...

Anyone have any clue as to why?

 

[Its_Jinx]

It also happens in the viewer if I zoom in or out 

[Hangman]

Hi @Its_Jinx and welcome to the forums,

If you go to the Affinity Photo Performance Settings and disable Hardware Acceleration, reboot Photo and then export, does that rectify the issue?

[Bound by Beans]

Aha, I actually had it on my to-do list to report a similar issue in Publisher, which gets resolved by disabling acceleration on macOS. Thanks for the tip.

There must be something fundamentally flawed in Affinity’s architecture when I encounter the same issue with images in Publisher on macOS (PDF export).

This is a completely impossible problem for the average customer to relate to hardware acceleration. Completely. Everyone then has to seek support individually. This is truly, truly an issue that needs to be fixed, Serif and Canva.

A tip from Publisher: I only experience this error during export when I disable "Allow JPG compression" under export.

Allow me to emphasize that it would be magnifabulous to be able to use the hardware on our expensive and capable computers. That is certainly my plan.

[Its_Jinx]

Thank you, that did indeed solve it. However one big struggle I also have with Affinity and it's basically all I use photoediting software for is that I need png and webp pictures with transparent backgrounds. I'm making cards for my tabletop game and I am adding cards they can click to open their character sheets on maps where there arent any player tokens. But no matter what I do, Affinity doesn't save pictures with transparency! This was easy to do in Photoshop.

I just get pictures with white backgrounds, and I even try with a new layer like in this picture to make sure they're actually transparent by making a new layer and draw green lines under it

 

[Bound by Beans]

@Its_Jinx Did you select "Transparent background" when creating the image?

When created, you can toggle Document -> Transparent Background.

[Bound by Beans]

If not, create a new document with a transparent background and copy the objects over. Quickest fix.

Document -> Transparent Background.

[PaulEC]

2 hours ago, Bound by Beans said:

Did you select "Transparent background" when creating the image?

In APhoto it shouldn't matter if it was created with a transparent background or not, you can just change it in the Document Menu. (EDIT: or you can set up a keyboard shortcut, such as Ctrl + /)

[Bound by Beans]

30 minutes ago, PaulEC said:

In APhoto it shouldn't matter if it was created with a transparent background or not, you can just change it in the Document Menu. (Or you can toggle it with Ctrl + /)

Ah, okay, thank you. I don't work much in Photo. In Photo, it is indeed located under Document -> Transparent Background.

I'm used to File -> Document Setup in Designer and Publisher.

(That shortcut does not work here neither is it assigned in shortcuts) 

[PaulEC]

23 minutes ago, Bound by Beans said:

That shortcut does not work here neither is it assigned in shortcuts

I thought it was a standard shortcut, but, to be honest, I might have set it up myself when I first started using APhoto. (EDIT: I just noticed that you're not using Windows, so it's probably different.)

[Bound by Beans]

1 hour ago, PaulEC said:

I thought it was a standard shortcut, but, to be honest, I might have set it up myself when I first started using APhoto. (EDIT: I just noticed that you're not using Windows, so it's probably different.)

It must be your own – I just had to visit my Windows machine and checked 2.5.7, where the shortcut isn't set either. 🙂

[PaulEC]

7 minutes ago, Bound by Beans said:

It must be your own

I've edited my post!

[Bound by Beans]

Super, elegantly rewritten and saved on the finish line! 🙂