File export locking / crashing pc

[stringy]

I have a new desktop and I have loaded affinity 2.6 on it but every time I try to export an affinity file it locks up the computer, sometimes it blue screens and shuts down other times it just freezes needing a reboot.

 

The new desktop far exceeds the spec of the old one,

Windows 11, 32gb ram, 1tb hard drive, i7 processor, Nvidia GeForce gtx 1070 graphics card

 

I had the same issue whether the graphics card acceleration was on or off in setting

 

I uninstalled 2.6 and installed 2.5 and the issue seems to be resolved.

I have tried exactly the same on my old desktop running 2.6 without any issues, this is lower spec but on windows 10.

 

So to me it seems to be an issue with 2.6 running windows 11 but surely others are running this setup without issues?

 

 

 

 

Edited February 27 by stringy
wrong photo attached

[Ron P.]

Welcome to the forums @stringy,

I provided a link that explains what you're experiencing, and how to go about correcting it. Your screenshot shows your PC is having a problem accessing your boot drive, the drive it uses to boot from.

https://www.tomshardware.com/how-to/fix-inaccessible-boot-device-bsod

[stringy]

6 hours ago, Ron P. said:

Welcome to the forums @stringy,

I provided a link that explains what you're experiencing, and how to go about correcting it. Your screenshot shows your PC is having a problem accessing your boot drive, the drive it uses to boot from.

https://www.tomshardware.com/how-to/fix-inaccessible-boot-device-bsod

Hi Ron

Thank you for the reply. I noticed that I an inadvertently put the incorrect image of error message on my original, this has now been corrected. Sorry for the confusion

The boot device error image that I put on did occur once and I took the photo but them seems to have fixed itself and reading your boot device article it says that it can get corrected.

The blue screen that seems to occur is the irql stop code error.

Now maybe there is still some connection to the boot error I am not sure.

I have though found that the error does not occur at all when I revert back to version 2.5 from 2.6 on my new Windows 11 pc but on on old windows 10 desktop v2.6 has no problems?

But there must be thousands of users on win11 running 2.6 without issues?

[Ron P.]

That error code is a system kernel fail. According to Serif, their Affinity apps are User level, not system, and can not cause a system crash, a BSOD crash. However it can be pushing some element of your PC to the point where if it is weak, that element will in turn cause the crash.

Here's a link to explain the ntoskrl BSOD crash.

https://helpdeskgeek.com/why-ntoskrnl-exe-causes-high-cpu-and-how-to-fix-it/

[Callum]

Hi @stringy

Is this something you are still having issues with at all?

Thanks
C

[stringy]

I had a very similar problem after upgrading to 2.60 but if I uninstalled and went back to 2.5x then it was ok. 
Unfortunately all the reboots eventually gave me a booting problem on my pc so it had gone back to be repaired.

Another user tried my images and they exported correctly so it may have not been this exact issue.

I am hoping the fix will be live by the time I get the desktop back so I can try it.