Martin511 Posted February 24 Posted February 24 Hello. After updating to 2.6 I lost all my custom made export presets. It was a lot of work. Is there any chance to get them back from a backup file or something? Quote
walt.farrell Posted February 25 Posted February 25 What OS do you use? Is anything else missing that you added (Styles, Assets, Brushes, etc.)? If you're using Windows, when you did the update did you get a prompt to "Install" or to "Download"? If you were asked to Download, the answer is probably that you mistakenly downloaded the MSIX installer, rather than the MSI/EXE installer to match what you were running. And in that case, you would have two entries for the application in the Windows Start menu, and you should uninstall the second one (MSIX), run the first one, and this time download the MSI/EXE version and run it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Martin511 Posted February 25 Author Posted February 25 I´m on Win11. And I used the "Install" way. ALL my presets brushes, color palettes, styles and export presets are lost. Do you know if I can copy / paste a folder out of a backup where these presets were stored? So I could get them back? walt.farrell 1 Quote
walt.farrell Posted February 26 Posted February 26 That's very odd, Martin, and one I've never seen as it usually only happens when someone is running the MSI/EXE version, which gives the Download prompt. Yes, you should be able to recover the data from a backup. This FAQ describes where the files are located: Martin511 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Pšenda Posted February 26 Posted February 26 3 minutes ago, walt.farrell said: it usually only happens when someone is running the MSI/EXE version I think that in this case too, a different type of installation was performed than the previous installation. Just select MSI/EXE installation, and the preferences will be back. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
walt.farrell Posted February 26 Posted February 26 11 hours ago, Pšenda said: I think that in this case too, a different type of installation was performed than the previous installation. Just select MSI/EXE installation, and the preferences will be back. If Martin is correct that he got an Install prompt, not a Download prompt, then he was running the MSIX previously and it would have downloaded & installed the proper MSIX version. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Martin511 Posted March 4 Author Posted March 4 On 2/26/2025 at 1:17 PM, walt.farrell said: That's very odd, Martin, and one I've never seen as it usually only happens when someone is running the MSI/EXE version, which gives the Download prompt. Yes, you should be able to recover the data from a backup. This FAQ describes where the files are located: Thank you, I was able to "restore" the settings from a backup. The update options and ways confuse me totally. Quote
walt.farrell Posted March 4 Posted March 4 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.