Affinity Photo 2 locks up entire system w/ OpenGL acceleration ON

[Giklab]

Hello all! I'm reporting an issue I have been having since roughly November/December after an update.

 

1. Application: Photo 2
2. Latest version (2.60), though it has been happening in the last 2 (3?) versions (I think 2.54 onwards, but I might be wrong about this).
3. Not 100% reproducible, but happens quite often (at least once per two sessions, roughly 10-20 photos each).
4. The problem happens when processing a raw file and editing the subsequent file in the Photo Persona.
5.  

• Windows 11
• HW acceleration ON
• Expected: normal operation. Result: Complete system lockup, requiring a hard restart.
• Recipe: open raw file, perform basic exposure edits, crop. During zooming into and out of the file, the program may lock up. If this does not happen, process the file and perform cropping or other edits in the Photo persona. When zooming in and out during these edits, the program may lock up. Operations begin to slow down and stutter before the lockup happens, so it's possible to avoid it by immediately closing Affinity Photo.
• Currently cannot provide a screen recording because it is lost when the computer locks up. I will try to set up my phone to record next time I'm editing.
• Hardware: 2 external monitors, mouse and keyboard. Unchanged for around 1-2 years, as long as I've had this computer.
• This used to work fine until an update roughly in November or early December.

I will try to post a recording to YT and link here, but for now the above should describe the issue clearly enough. Turning OpenCL acceleration OFF seems to avoid this issue, but then the program works slower in some respects and I'd like this to work (like it used to until a few months ago). Happy to provide any other info I can.

Edited February 24 by Giklab

[NathanC]

Welcome to the forums @Giklab,

Please see my response below regarding System Wide Freezes during app use, this is likely related to the 24H2 Windows update based on your description.

 

[Giklab]

Hi Nathan, thanks for the info. I've disabled hw acceleration already, and Photo has worked fine since. I guess it's just a matter of waiting for a fix from Microsoft?