Affinity Publisher 2.6 crashes while deleting a single page

[TheKing]

Affinity Publisher 2.6 crashes when I try to delete a single page or add a single page. (The problem does not occur when I delete or add double pages). I then uninstalled version 2.6 and installed the old version 2.5 and the problem disappeared.

Windows 11.

Edited February 22 by TheKing

[MikeTO]

Hi @TheKing and welcome to the forums. Are you able to share the document here?

If not, could you install 2.6 and do a few tests? There are two versions of the installer for Windows, the default MSIX installer and the optional MSI/EXE installer, so you can install 2.6 using the other one without impacting your 2.5.7 installation. Click the arrow on the right side of the blue download button to select the installer you want to download.

https://store.serif.com/update/windows/publisher/2/

Once you have 2.6 installed, try the following tests. It's possible none of these will make a difference but each of them would be one more clue.

• Open the document. From the Pages panel's menu, deselect Page Move Options > Reflow Pages. Can you add or delete a single page now?
• Open the document. From the Pages panel's menu, deselect Page Move Options > Anchor Toward Spine. Can you add or delete a single page now?
• Open the document. From the Pages panel's menu, select Page Move Options > Split Masters. Can you add or delete a single page now?
• Open the document. From the Pages panel's menu, select Page Move Options > Reapply Masters. Can you add or delete a single page now?

Also a crash report would be helpful for Serif. Here's how to find them.

 

[TheKing]

Ok, I reinstalled version 2.6. But I cannot find "deselect Page Move Options". I am using a German version and the names (and places?) are different.

[TheKing]

.. and here is my crash report.

95685c7c-d623-4db0-8ab2-11b26a4fcfe8.dmp

[MikeTO]

The commands are in the panel's menu - click the hamburger (3 lines) icon in the top-right of the panel.

• Open the document. From the "Seiten" panel's menu, deselect "Optionen für Seitenverschieben > Seitenfolge ändern". Can you add or delete a single page now?
• Open the document. From the "Seiten" panel's menu, deselect "Optionen für Seitenverschieben > Anker in Richtung Rücken". Can you add or delete a single page now?
• Open the document. From the "Seiten" panel's menu, select "Optionen für Seitenverschieben > Master-Seiten aufteilen". Can you add or delete a single page now?
• Open the document. From the "Seiten" panel's menu, select "Optionen für Seitenverschieben > Master-Seiten erneut zuweisen". Can you add or delete a single page now?

[TheKing]

Thank you for clarifying

• Open the document. From the "Seiten" panel's menu, deselect "Optionen für Seitenverschieben > Seitenfolge ändern". Can you add or delete a single page now?

Yes, this works. But now you have only one page in a double-page layout – which is not what I want, of course.

[MikeTO]

1 minute ago, TheKing said:

Thank you for clarifying

• Open the document. From the "Seiten" panel's menu, deselect "Optionen für Seitenverschieben > Seitenfolge ändern". Can you add or delete a single page now?

Yes, this works. But now you have only one page in a double-page layout – which is not what I want, of course.

Thanks. Does changing the other 3 commands make no difference? Knowing that would provide more information for Serif's developers.

[TheKing]

If „Seitenfolge ändern“ is deselected it does not matter which of the other commands is selected or deselected; a crash does not occur in this case.   

[NathanC]

Welcome to the forums @TheKing,

Could you possibly share a copy of the document where you've experienced this crash when inserting a single page with Reflow Pages enabled? If you don't wish to share it publicly I've provided an upload link below.

https://www.dropbox.com/request/QbJT9FcOcS7YAF4FOtzI

Many thanks