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Posted

I am trying to export documents that I haven been working on for months, I have exported them many times before, last night I just changed some of the text and now they wont export. On the iPad when I click on export it just says 'Generating Export....(100%)' but never gets to the point of letting me export no matter how long I wait. I have also tried on the desk top and a similar issue happes. It is so strange becuase all I did was capalise some of the text, I didn't alter anything else. 

I am running the lastest version of the software and my hardware is updated to the latest software as well. 

Posted

Hi @Caitlin33 and welcome to the forums,

Is it a document you can upload (including any linked files) so we can take a look at what may be causing the export issue...

Could you also let us know the file format you're exporting to, I'm assuming PDF but let us know if not. If PDF could you let us know the PDF preset you're using...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

Hi @Caitlin33,

Many thanks for the files...

The export issue is caused by a couple of lines on the shoal of fish in both files... I've tagged them in red and labelled the problem layers accordingly... There are quite a lot of them but I've toggled the layer visibility off for the affected layers which means both files should now export using either PDF preset...

You can either leave these layers toggled off or delete them... This line affects all these particular fish in both files...

Line.thumb.png.d709ec41639283bde3abf066b9b9c567.png

These two lines won't be seen so I wouldn't worry about them as the fish are so small in this section... They appear in the shoal of fish at the top left of the positive impacts file and are the smaller fish in that particular shoal...

MoreLines.thumb.png.dc9cc0f8c47f6b7b699994ec4d16cb42.png

Let us know if this resolves the issue...

Updated Files

negative impacts.afdesign positive impacts.afdesign

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

@Caitlin33, that's no problem at all, I'm glad everything is now working as expected...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

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