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Posted

I can't get this to work.

Every time I get the same error message 

Cannot Create Document
The current contents of the clipboard cannot be used to create a new document

The clipboard contents are simple jpeg files (I've tried a dozen or more different files)

If I create a new file, the jpegs can be pasted into the new document.

Anyone have a clue?

Posted

About which Affinity app are you talking and how did you do it?I just tried it and it worked fine with Photo and Designer on Windows 11:
Opened a Word document with some pictures in it, marked one picture, Strg+C, opened Photo and choose "New from Clipboard" and it worked.

Regards,
Otto

Affinity Suite v2.5.x - Windows 11 Pro

Posted

Also, what application are you using to perform the Copy operation that put the info into the Clipboard?

What OS do you use, and do you have any Clipboard manager apps installed (or, for Windows 11, do you have Clipboard History enabled)?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Sorry, should have said - Affinity Photo on a Mac (Mac OS X 14.2)
Doesn't seem to matter where the clip comes from - copy file from finder, another photo app, Opera browser anywhere.

No history or clipboard apps

 

  • Staff
Posted

Hi Stolzy,

As far as I'm aware it should be working fine, please could you confirm if you are using the AppStore version or the version directly from our website? It might also be worth reinstalling the app if you haven't already.

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

  • Staff
Posted

I wonder if there is perhaps a permissions issue preventing the app from accessing the clipboard, would you mind downloading the AppStore to see if the same issue persists?

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted
15 hours ago, mopperle said:

I just tried it and it worked fine with Photo and Designer on Windows 11

Can you open file explorer, copy a jpg file from there and do "New from Clipboard"?

That option is grayed out for me as is Paste

But I can do Paste Inside or Paste Without Format, so I know the copy was good

Windows 11

To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.

Posted

New from Clipboard when copying from a non-Affinity application can be hit and miss (Windows) especially images from MS Word. Copying and pasting to an intermediary like MS Paint tends to work for me.

Paste as Content into a APu image frame often fails (greyed out) too when copying from APh too. Workaround is to copy and paste image directly into APu, copy image again, select frame and then use Paste as Content.

Posted
19 hours ago, mopperle said:

marked one picture, Strg+C

„Steuerung“ (Strg) is “Control” (Ctrl) in English, for those wondering.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

Posted
On 2/4/2025 at 4:50 AM, carl123 said:

Can you open file explorer, copy a jpg file from there and do "New from Clipboard"?

I get the errro above - precisely what I'm trying to do.

 

 

Posted
On 2/3/2025 at 7:59 AM, Stolzy said:

Sorry, should have said - Affinity Photo on a Mac (Mac OS X 14.2)
Doesn't seem to matter where the clip comes from - copy file from finder, another photo app, Opera browser anywhere.

I get that error in AP if I just use Edit > Copy on a jpeg file in a Finder window. But if I open the jpeg in the Mac Preview.app & use Edit > Copy in that app, it works fine in AP -- no error.

Likewise, if i use the Apple Photos app & just click on a thumbnail preview of a JPEG in an album & use Edit > Copy, I get the error, but if I first double-click on it to open it like I would to edit it, & then use & use Edit > Copy I do not get an error.

So basically, I think previews/thumbnails copied to the clipboard throw the error, if that makes any sense.

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
13 hours ago, R C-R said:

I get that error in AP if I just use Edit > Copy on a jpeg file in a Finder window. But if I open the jpeg in the Mac Preview.app & use Edit > Copy in that app, it works fine in AP -- no error.

Exactly that.

Posted
On 2/3/2025 at 4:53 PM, Callum said:

I wonder if there is perhaps a permissions issue preventing the app from accessing the clipboard, would you mind downloading the AppStore to see if the same issue persists?

Thanks
C

I re-downloaded the app from the Affinity site, but the behaviour remains the same.

 

Posted
3 hours ago, Stolzy said:

Exactly that.

So are you saying that you can get New From Clipboard to work if for instance you open the JPEG in Preview & copy from there, it works?

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
1 hour ago, R C-R said:

So are you saying that you can get New From Clipboard to work if for instance you open the JPEG in Preview & copy from there, it works?

Yep.

 

Posted

@Stolzy, then I think this is working as expected -- for instance, if you just select a thumbnail icon preview in Finder & copy that to the clipboard, you do not get a usable bitmap representation of the pixels of the JPEG. You have to open it in an app that will display the actual pixels of the file. It is the same for TIFF's, PDF's, etc.

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

Posted
On 2/10/2025 at 10:56 PM, R C-R said:

So basically, I think previews/thumbnails copied to the clipboard throw the error, if that makes any sense.

18 hours ago, R C-R said:

then I think this is working as expected -- for instance, if you just select a thumbnail icon preview in Finder & copy that to the clipboard, you do not get a usable bitmap representation of the pixels of the JPEG. You have to open it in an app that will display the actual pixels of the file.

It's unclear if you mean the "thumbnail" or the "preview" of a selected JPG. In macOS, the Info window (cmd-i) shows both, with the thumbnail usually showing a generic JPG icon and the preview showing the contents of the JPG.

Interestingly, we can select one (or more) JPG files in the macOS Finder and choose "New from Clipboard" in the macOS Preview.app. This will create a new file named "Untitled" with the contents and size of the selected images. If more than 1 file was selected, more than 1 file will be created and named ("Untitled 2" etc.). When closing this new window(s), Preview will prompt to either delete or save the file.

Also, with a JPG copied in the macOS Finder you can paste the result in a new Text Edit document: if the new document is plain text (.txt) then the file name + suffix gets pasted, if the new text document is formatted (.rtf) then the JPG's content gets pasted.

However, to me it appears odd that Affinity can paste a JPG that got copied in the macOS Finder and even paste it linked and with it's file name as Affinity layer name but is unable to create a new document from the same clipboard data. From that perspective it may appear like a bug that "New from Clipboard" does not work in Affinity.

On 2/3/2025 at 5:53 PM, Callum said:

I wonder if there is perhaps a permissions issue preventing the app from accessing the clipboard, would you mind downloading the AppStore to see if the same issue persists?

Did you mean "downloading from the AppStore" ?  – The OP said before their app was downloaded from the Serif website ('SerifStore'), so is it possible to download it from the AppStore (Apple) without having to buy another one?

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

  • Staff
Posted

@thomaso Yes I meant downloading from the App Store. Provided they are using V2 (checking past threads suggests they are) they can download via the App Store without having to purchase again.

I would try this to see if the same issues occur.

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted
2 hours ago, thomaso said:

However, to me it appears odd that Affinity can paste a JPG that got copied in the macOS Finder and even paste it linked and with it's file name as Affinity layer name but is unable to create a new document from the same clipboard data. From that perspective it may appear like a bug that "New from Clipboard" does not work in Affinity.

It might be considered a bug, or just that since copying such items from the Finder results in multiple items being copied to the clipboard, Affinity is just not as 'smart' as some other apps about picking the right one for the implied context.

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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