[ARM MSIX] white blank popup with red x on application launch

[UnicornCat]

Running MSIX version 2.5.7 of Designer/Publisher/Photo on Windows 11 Home 24H2 on a brand new snapdragon laptop.

As soon as I launch any of the above apps, I get the same popup. Once you close or click OK the app proceeds as normal. This same empty error box with a red x happens if I open the app itself to create a new file, or double click on a created file and the app launches.

If there's a way to pull logs or debug during launch let me know.

[MikeTO]

Hi @UnicornCat and welcome to the forums.

I believe this has been reported once before. You may be able to solve it by disabling hardware acceleration in Settings > Performance.

https://forum.affinity.serif.com/index.php?/search/&tags=AF-5652

[UnicornCat]

43 minutes ago, MikeTO said:

Hi @UnicornCat and welcome to the forums.

I believe this has been reported once before. You may be able to solve it by disabling hardware acceleration in Settings > Performance.

https://forum.affinity.serif.com/index.php?/search/&tags=AF-5652

Looks like they tried that and still have the same issue:

I did the same troubleshooting steps (task manager, process explorer) and same thing...its parent process is affinity, but no details or errors are given.

[NathanC]

Welcome to the forums @UnicornCat,

This is currently logged internally for further investigation, could you confirm your Device model and CPU so I can pass this info along?

Thanks.

[UnicornCat]

@NathanC

Lenovo Ideapad 5x: https://www.lenovo.com/us/en/p/laptops/ideapad/ideapad-2-in-1-series/lenovo-ideapad-5x-2-in-1-gen-9-14-inch-snapdragon/len101i0107

Snapdragon X Plus X1P-42-100 Processor