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Posted

When I start up affinity designer 2 it goes not responding almost immediately. I wait for 10-20 seconds, it gets responsive. I  create a new document, it goes not responsive. With everything I do it 'crashes' and comes back after a long wait. Pretty annoying and not reliable as sometimes it does not come back.

I notice an elevated idle cpu load of about 7-8% even if im not doing anything. I did the following things to resolve but to no avail:

- Upgrade affinity designer 2 to 2.5.7

- Disabled hardware acceleration

- Limited undo tot 128 steps maximum

- Increased allowed memory to 20GB

Hardware: Ryzen 9 3900X, RX550, 32GB ram

Software: Windows 11 24h2

  • Staff
Posted

Hi Wvl,

If you haven't already it might be worth opening the app with the ctrl key held down and when the reset menu appears hit select all and then clear. Its worth noting that this will reset the app to factory defaults so you many wish to export any custom brushes or assets etc you might have added. Please could you also tell me if you are using the MSI or MSIEXE version of the apps?

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted
On 1/31/2025 at 1:54 PM, Callum said:

Hi Wvl,

If you haven't already it might be worth opening the app with the ctrl key held down and when the reset menu appears hit select all and then clear. Its worth noting that this will reset the app to factory defaults so you many wish to export any custom brushes or assets etc you might have added. Please could you also tell me if you are using the MSI or MSIEXE version of the apps?

How can I find out if I have MSI or MSIEXE?

It appears that resetting helped based on 2 minutes of testing, thanks.

Posted
1 hour ago, wvl said:

How can I find out if I have MSI or MSIEXE?

You can:

  • Open the Account dialog in the application, assuming you're up-to-date, and the information displayed in the upper right of the dialog will say what kind of installation you had. But you have to know how to interpret the encoding they use. 
    or
  • You can check where the application is installed. The MSI/EXE is typically installed below the Windows Program Files directory. The MSIX is installed below the WindowsApps directory. You can run Task Manager while the application is active, and right-click on it and choose Open File Location to see where it's installed.
    or
  • If you still have the installer that you downloaded, you can see if it is a .exe file (MSI/EXE) or a .msix file.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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