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Posted

Hi

Hi

Ive been a user of your V1 software for over 10 years and wish to upgrade to V2, I don't have an account of any kind with you though so cannot seem to progress with the upgrade via the design application.
 
Is there a process to create an account for existing users, or a way for me to prove that Im currently using the V1 software?
 
Thanks for any help!

 

Posted

Hello @MOSSEP and welcome to the forums.

You must have a customer account in the Serif Store. You then enter the login details for the Serif Store in the Affinity programme you are using under My Account. The V1 is then registered with Serif and you are authorised to upgrade. To rule out any further questions. You can only upgrade to the universal licence!

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Posted
5 hours ago, MOSSEP said:

I don't know if it helps matters, but I purchased it through the Apple desktop App Store in 2015

As @Komatös mentioned, you will need an Affinity Store account in order to be eligible for the special upgrade pricing when you purchase a Universal license for the Affinity V2 applications. For additional details on getting that account, as a V1 user who purchased from Apple, you can refer to the Affinity Help. Here's the relevant page for Designer 1, but it would be similar for the other 2 applications: https://affinity.help/designer/en-US.lproj/pages/GetStarted/registerAndSync.html

 

 

-- Walt
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