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Posted

(Following the Bug Reporting guide)

1. Application: Photo
2. My version as of writing is the latest 2.5.7
3. Can reproduce: Yes, this happened to me multiple times now
4. Does it happen for new document: Yes, it is not an issue with specific document as each time I started completely new document without saving anything.
5. Hardware information:

  • Windows 11 Pro, 24H2, 26100.2894
  • Hardware acceleration is ON, I have not tried the other setting (given how it hangs up the whole device I didn't really try to trigger it)
  • What happened: After I start any document paste in images then create rectangle shape, put the image into the shape then try to resize the shape whole Windows freezes to the point where it needs to be physically shut down. What I expected: I did not expect to freeze the computer.
  • Recive for creating the problem:
    • Create new document
    • Paste a png file into the document (in my case it was 2560x1440 screenshot, didnt try anything else)
    • Using the Rectangle Tool draw a shape
    • In layers panel drag the png into the shape layer so shape becomes a mask
    • Have lock children enabled if this is relevant (I didn't try without it)
    • Try resizing the rectangle in any way and freeze the system
  • Screenshots: I don't believe I can record this in any way as it won't save when it happens.
  • I don't believe I have any unusual hardware connected (keyboard,mouse,2 monitors,microphone,usb hub, external hard drive). I don't think I have any relevant to this applications open and running.
  • I have not changed anything major, I haven't used Affinity software for long, bought it on promotion last year, and only started using it more lately.
Posted

Hello @Stentiga

welcome to this forum
I cannot reproduce the problem.
In the past, I also had some crashes of Affinity applications, which were probably caused by Windows.
After a little research, I increased the virtual memory in Windows and Affinity has been stable since then.
Maybe this is a tip for you.

Cheers

Affinity Photo 2.5:         Affinity Photo 1.10.6: 

Affinity Designer 2.5:    Affinity Designer 1.10.6:

Affinity Publisher 2.5:   Affinity Publisher 1.10.6:    

Windows 11 Pro  (Version 24H2 Build (26100.3037)

 

  • Staff
Posted

Hi @Stentiga,

I also can't replicate this issue.

As a test can you try disabling Hardware Acceleration in Settings and see if you can replicate the issue with this setting off?  Most crashes/system freezes we've seen are related to the graphics card driver, so doing a clean install of the latest version of the drivers would also be worth trying

 

Posted

Hast du eine NVIDIA Karte?
Du musst die Hardwarebeschleunigung deaktivieren, da Affinity Photo ab Windows 11 24h2 ein Einfrieren des Systems auslöst.
Das Forum hier enthält bereits einige Beiträge dieser Art und da 24h2 nun für alle ausgerollt wird, werden es mehr werden.

P. S. Die Installation des aktuellen NVIDIA Treibers (566.36) löst das Problem nicht.

Posted
On 1/30/2025 at 10:16 AM, Gnobelix said:

Hello @Stentiga

welcome to this forum
I cannot reproduce the problem.
In the past, I also had some crashes of Affinity applications, which were probably caused by Windows.
After a little research, I increased the virtual memory in Windows and Affinity has been stable since then.
Maybe this is a tip for you.

Cheers

Increasing virtual memory in Windows appears to have solved this issue, thank you.

Posted
On 1/30/2025 at 11:17 AM, stokerg said:

Hi @Stentiga,

I also can't replicate this issue.

As a test can you try disabling Hardware Acceleration in Settings and see if you can replicate the issue with this setting off?  Most crashes/system freezes we've seen are related to the graphics card driver, so doing a clean install of the latest version of the drivers would also be worth trying

 

 

On 1/30/2025 at 12:32 PM, e-hahn said:

Hast du eine NVIDIA Karte?
Du musst die Hardwarebeschleunigung deaktivieren, da Affinity Photo ab Windows 11 24h2 ein Einfrieren des Systems auslöst.
Das Forum hier enthält bereits einige Beiträge dieser Art und da 24h2 nun für alle ausgerollt wird, werden es mehr werden.

P. S. Die Installation des aktuellen NVIDIA Treibers (566.36) löst das Problem nicht.

Maybe I should disable hardware acceleration still just-in case seeing there are more issues with it on latest Windows 11 version.

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