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Posted

Not sure what you mean about opening your account, but if you have downloaded AD2 you need to install it. Have you done that, & if so, how?

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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Posted

@stephen sinnott Welcome to the forums.

When downloading Designer V2 for Windows from your account, you will have a choice of which installer to download depending on your system. For most systems the MSI/EXE (x64) is the one you want to download. Once downloaded, right click the file and select Run as Admin and then follow the prompts to complete the installation.

To open the app, double click the icon on your desktop. If the app doesn't open, try the following to see if it resolves the issue.
Hold down the CTRL and open the app, when the reset options appear, release the key. Leave the default options enabled but also check Disable Hardware Acceleration and then click Clear.

If you still have an issue, please expand on what's happening with as much information as possible. It may also be worth including screenshots (full screen).

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