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Posted

What the title says. For reference the "purchase date" was January 6, 2025. I already own the full V2 universal license; I was just testing something about the accessibility of the trials & did not really intend to "purchase" it.

I see no way I can delete it from the Downloads & product keys myself, so if there is a way for the staff to do that I would appreciate it.

Thanks!

All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

  • Staff
Posted

HI R C-R,

Unfortunately it is not possible to remove any orders entirely once added to an account. We can cancel the order for you if you wish, however it will remain visible only with an Order Status ofCancelled rather than Completed.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Posted

I'd agree that it's quite annoying having to go through a long list of all downloads, including things like free trials and beta versions etc, that I'm never going to want (or be able) to download again. I wonder if it would be possible to add an archive or hide function, so that it was possible to move selected items to a "sub-folder", so that they're not actually deleted, just hidden?

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 11 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

"Beware of false knowledge, it is more dangerous than ignorance." (GBS)

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