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Posted

Hi everyone! My name is Eryn. I use Designer for my business, so I am feeling scared about the fact that I am unable to open anything in the program right now.

I recently had to re-install Windows on my computer, which meant re-installing Affinity too. I'm running the latest Windows 11 update on a Lenovo Yoga. I installed Affinity Designer V2 (msi/exe 64, because from my reading, it sounded like that might less buggy than the official Windows version).

Whenever I try to create a new file or open an Affinity file, it crashes. It does the same thing no matter whether I try to open an Affinity file from my desktop or from the program itself. There is no crash report or error message, it just closes without opening anything. Ctrl+alt+delete confirms that the program does completely close when it crashes.
 

I did some reading on this forum and couldn't find the answer to my issue. I did try:
---I tried holding down CTRL when booting up the program, and clearing "reset document states" and "disable hardware acceleration"; no change. 
---I can't access the Settings because I can't open the main program screen - I only have access to the splash page with "lessons," "account," etc.. 
---I joined the Beta program, tried the latest Beta version; no change. Still crashes in the same way.

Does anyone know what might be going on? 

Posted

Hello @Eryn Murphy and welcome to the forums.

Does the Lenovo Yoga have a dedicated GPU or just the graphics unit (iGPU) of the CPU? In both cases, you should look for new drivers from the manufacturer of the dGPU or iGPU/CPU.

MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”

Posted
5 hours ago, Komatös said:

Hello @Eryn Murphy and welcome to the forums.

Does the Lenovo Yoga have a dedicated GPU or just the graphics unit (iGPU) of the CPU? In both cases, you should look for new drivers from the manufacturer of the dGPU or iGPU/CPU.

Hi, and thanks! It is an iGPU and my computer claims it has the latest update. Is that what you mean?

Posted
6 hours ago, Eryn Murphy said:

Is that what you mean?

Partly.
When you reinstall Windows, only standard drivers are installed. It is therefore always advisable to search for new drivers from the manufacturer of the CPU (iGPU) and/or GPU (dGPU) yourself.
 

MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”

Posted

I would also try running the apps as an administrator (right click the app in start menu and select "Run as administrator")

I would also check/reinstall the .NET framework

 

To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.

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