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Posted

Hi,

I am trying hard to switch from Photoshop to Affinity Photo but I only encounter bugs.

Right now I lost an hour of work because AP crashed while editing TIF and upon launching and opening the file again AP asked if it should open recovery file, yet the file is basically not edited at all.

In other words: recovery doesn't work at all.

  • Staff
Posted

Welcome to the forums @sgasioro,

Recovery files only contain partial data from the current session rather than a full document backup and are also based on the 'Recovery Interval' seconds set in Performance preferences. I've not been able to replicate the autosave failing to reload so far, but the recovery file may have been damaged in your instance if no changes were pulled through.

If you're able to confirm if the crash can be replicated by performing the same actions, your Operating System and App version, we can look into this further and also confirm if this results in a failed document recovery. 

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