CapeHook Posted January 24 Posted January 24 After upgrade to latest official version of today (Jan 24, 2025) none of the apps will start. I can only see a few seconds of activity in the task manager. I Googled and found that this was a known problem and a solution was to join the Beta program and install the latest Beta version. I have done so today, but still the same result. Does anybody have a suggestion to what to do? Thanks Quote
mopperle Posted January 24 Posted January 24 Welcome to the forum! Which version of Win 11 are you running? 23H2 or 24H2? Which installertype for the Affinity products did you use MSIX or MSI/EXE? Do you see an error in the Windows Eventviewer? stokerg 1 Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro
Staff stokerg Posted January 24 Staff Posted January 24 Hi @CapeHook, Further to the questions asked by @mopperle, can you try starting Affinity while holding down the Control key and you'll get shown a Clear User Data screen and 3 options will be ticked and if you can also tick Disable Hardware Acceleration, then click Clear. Does Affinity then start up? Quote
R C-R Posted January 24 Posted January 24 6 hours ago, CapeHook said: I Googled and found that this was a known problem and a solution was to join the Beta program and install the latest Beta version. Where did you find this posted as a solution? AFAIK, it is not a good solution for startup issues & has some consequences you might want to avoid like making files edited in the 2.6 beta incompatible with 2.5.x & earlier versions. Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
CapeHook Posted January 25 Author Posted January 25 Thanks, So to answer a few question raised: Windows version: 23H2 I have tried installing using both MSIX and MSI/EXE installers. (all installations runs smooth wit the same end result) I get the following errors in the event viewer, apparently related to .NET (both with Designer version 2.4.2 and Photo 2.5.7 Application Error Faulting application name: Designer.exe, version: 2.4.2.2371, time stamp: 0x660d2be1 Faulting module name: KERNELBASE.dll, version: 10.0.22621.4751, time stamp: 0x2db246bf Exception code: 0xe0434352 Fault offset: 0x000000000005fb4c Faulting process id: 0x0x726C Faulting application start time: 0x0x1DB6EFE3D5F858E Faulting application path: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityDesigner2_2.4.2.2371_x64__3cqzy0nppv2rt\App\Designer.exe Faulting module path: C:\windows\System32\KERNELBASE.dll Report Id: 8e988b53-1329-4c8c-9554-3bd7267399a2 Faulting package full name: SerifEuropeLtd.AffinityDesigner2_2.4.2.2371_x64__3cqzy0nppv2rt Faulting package-relative application ID: SerifEuropeLtd.AffinityDesigner2 .NET Runtime Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.UnauthorizedAccessException at System.IO.__Error.WinIOError(Int32, System.String) at System.IO.Directory.InternalCreateDirectory(System.String, System.String, System.Object, Boolean) at System.IO.Directory.InternalCreateDirectoryHelper(System.String, Boolean) at Serif.Interop.Persona.Application.EnsureDirectoryExists(System.String) at Serif.Interop.Persona.Application.get_AppDataPathForAllUsers() at Serif.Interop.Persona.Application..ctor() at Serif.Affinity.Application..ctor() at Designer.Application.Main(System.String[]) These are the installed .NET versions HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\CDF HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v2.0.50727 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v3.5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4.0 Quote
CapeHook Posted January 25 Author Posted January 25 Addition: I can start the apps with Run as Administrator. But why should that be required, my computer account doesn't have any restrictions and doesn't cause any problems with other apps. ??? Quote
mopperle Posted January 25 Posted January 25 Several things to notice: DO NOT mix up different versions of Affinity programs and installers. Uninstall every Affinity product and install the latest EXE version (Not MSIX!) for ALL products, which you can download from your Serif shop account. The errors you see are quite generic and maybe the result of mixed installations and/or outdated drivers. To make ´sure that your .NET installation is correct working, go to this webseite and run the .NET Framework Repair Tool: https://support.microsoft.com/en-gb/topic/microsoft-net-framework-repair-tool-is-available-942a01e3-5b8b-7abb-c166-c34a2f4b612a 2 hours ago, CapeHook said: But why should that be required, my computer account doesn't have any restrictions and doesn't cause any problems with other apps. Maybe some AV software interferes. Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro
CapeHook Posted January 27 Author Posted January 27 Thank you for your help! Repairing the .NET installation solved my problems Regards Hans stokerg 1 Quote
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