Version 2.5.7 Crashing. Crashing. Crashing.

[TGJPN]

I have a decent computer with 64gb of DDR 5 ram. My system is 100% stable. However, Affinity Designer, and sometimes Photo crash with image heavy files. I'm working on preparing high resolution images for print. Some of my .afdesign files are over 500MB but my computer can handle it. It's the software that can't. My of my crashes are just complete "application close" suddenly. This sucks. I'm using version 2.5.7 but it was also happening before the latest micro update.

If the application somehow generates crash logs in the background, please let me know. Stability is paramount and I'm not that lucky.

EDIT: Looks like I might have put this in the wrong forum. Mods: please move to bugs.

More information:
Windows 11
AMD Ryzen 7 7700X
ASRock Motherboard B650 Steel Legend WiFi 
Acer Predator Pallas II DDR5 6000MHz 64GB (2x 32GB) CL30
ASUSTek NVIDIA RTX3060

Affinity suite are the only "unstable/crashing" applications on my system. I really think it has to do with the way the application chokes on high resolution images.

Edited January 18 by TGJPN
message to move to the right forum, additional comnputer information

[MikeTO]

Here's how to find crash reports to upload:

Also, it would be a good idea to take a screenshot of Affinity Designer > Settings > Performance and share it here. Do the same for Photo. The information in your performance settings may be helpful for troubleshooting. I'm not knowledgeable about Windows issues like this but one thing to try while you're waiting for a better response is if hardware acceleration is enabled in that window, turn it off.

Good luck

[TGJPN]

@MikeTO: Thanks of the information.

1. Crash report: This folder is empty.

2.

[MikeTO]

I would try turning off Hardware Acceleration - if that solves it, then perhaps it's a GPU issue which would be a clue.

Good luck

[Papean]

Backups are important, I don't understand why they are not put in a separate section with setting parameters. While the program crashes just unexpectedly. This is an example from another program Xara Designer

Why we don't have these important settings and such a section in our program is not clear)

[Papean]

I unabashedly plus - when drawing in raster it crashes all the time without saving anything. minus an hour of life, until I get back to drawing in photoshop to work impossible)

[bsodpanic]

Same situation, the computer just freezes, and I have to do a full restart under exactly the same conditions. At first, I blamed the NVIDIA driver, but reverting to the previous version didn't change anything. This started after the 2.5.7 update.

[NathanC]

Welcome to the forums @bsodpanic,

If you're running the Windows 11 24H2 I'd recommend reading the guidance outlined in my post below.

 

[Raff]

Happens to me too!

Affinity Photo 2.5.7

Windows 10
Processor AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHz
Installed RAM - 16.0 GB
System Type - 64-bit OS, x64-based processor
Pen and Touch - Pen input support

Very often, Photo will suddenly close while I'm doing very simple things, like right-clicking on a layer, or left-clicking to select something, or something like that.
It just closes, and there is no restore file from the last moment of using the file.