Affinity doesn't respond when verifying

[roxyblank]

I have acess to an Affinity through my organisation. About a month ago, all the affinity programs I use updated and I was required once again to log in. I log in with an Affinity ID and code provided by the organisation. However, Affinity doesn't respond (there is no message at all). I tried re-installing the program.

It seems that Affinity either takes an incredibly long time to respond or something is wrong. 

[NathanC]

Welcome to the forums @roxyblank,

If this issue occurs when activating using an organisations activation details could you email corpsupport@serif.com directly? A member of the team can then assist further.

[roxyblank]

Thank you, @NathanC
 

I am not sure if contacting support will help (I will try it if all else fails). It looks like there is nothing wrong with the activation itself, because others had no problem with it. Therfore I'm looking for potential faults that might be with my computer.

Could system settings, like acess to location etc, cause a problem like that? Perhaps a VPN or Antivirus ? Or maybe the file location is wrong? 

[NathanC]

Hi @roxyblank,

Typically if there's a connection issue during activation you'll be prompted an error message advising as such. One of the other reasons that we'd advise emailing for this type of issue is so that personal information such as email addresses are not publicly disclosed, as we'll likely need to see a screen recording demonstrating the issue from launching the app to entering the activation details and finally to the freeze.

As well as a screen recording could you confirm if you installed the apps via MSIX or MSI/EXE method that would be great, thanks!