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Posted

In iPad version 2.5.7.2948, AD crashes (locks up) when, in the Export window. I select Matte. This happens when trying to export PNG or JPEG, perhaps other formats as well. The color picker comes up and can be manipulated but there is no way to exit outside of quitting the program and re-opening. I've tried this in two separate files to the same effect.

iPad Pro (12.9-inch) (3rd generation)      iOS 17.6.1         iMac 24-inch, M1, 2021   macOS  13.4.1

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Posted

Hi @bpedit,

This isn't one i've been able to replicate so far after testing a few different files, if the app isn't outright crashing and closing down is it possible that it's just still generating the export, as indicated just above the 'Cancel' and 'OK' buttons?

If it is completely locking out could you confirm/provide the following:

  • What iPad model are you using?
  • What iOS version are you running?
  • Can you provide a copy of an affected document?
  • Can you provide a screen recording?

Many thanks

Posted

The iPad model and iOS version are as in my signature above. Here's a screen recording FWIW:

 

 

 

Nothing can be done outside of adjustments within the color picker dialog. The app must be closed and restarted to again function.

Here's a file:

crashTest_1.afdesign

I'm not sure if this is an expected operation, I thought maybe it was a way to insure the background was transparent in an png.

 

iPad Pro (12.9-inch) (3rd generation)      iOS 17.6.1         iMac 24-inch, M1, 2021   macOS  13.4.1

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