Ales08 Posted January 2 Posted January 2 Hi, I have been working on this file until earlier today then all of a sudden I wasn't able to open it any longer and I get the message "type not supported". The file is on my hard disk, shows 13Mb as size. Any idea? It's school work due in in a couple of days! Thanks Quote
Hangman Posted January 2 Posted January 2 Hi @Ales08 and welcome to the forums, Is your Publisher file one you’re able to upload, or if not DM or provide a link to so we can take a look… I appreciate if that’s not an option… Quote Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Ales08 Posted January 2 Author Posted January 2 9 minutes ago, Hangman said: Hi @Ales08 and welcome to the forums, Is your Publisher file one you’re able to upload, or if not DM or provide a link to so we can take a look… I appreciate if that’s not an option… Many thanks! File linked here: https://drive.google.com/file/d/17fbrTAoj7hCWMxPCMQ4unwKeWh-p1VAn/view?usp=drive_link Quote
Hangman Posted January 3 Posted January 3 Hi @Ales08, Many thanks for the link. So we can download the file, you will need to grant access to the file or folder... I've sent a request via Google Drive... Quote Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Ales08 Posted January 3 Author Posted January 3 Done. Sorry, I thought I'd already given you Editor access. Quote
Hangman Posted January 3 Posted January 3 Thanks for that... It looks as though there is an element of file corruption with your file, the footer appears truncated. Hopefully, though there are no guarantees, someone in the Development team will be able to take a look to see whether or not the file can be recovered... In the meantime, as I'm conscious you have a deadline to meet, do you have a backup of the file you can revert to, working on the assumption that it's likely the file won't be recoverable? Quote Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Ales08 Posted January 3 Author Posted January 3 Many thanks for this. Unfortunately I have no back up at all of the file or the text I have been including. Is there any automatic cache that I should be looking into to see whether I can recover something? Quote
Hangman Posted January 3 Posted January 3 Sadly I don't believe so, sometimes when a file crashes you may be prompted to open a recovery file but when the file is corrupt there is very little you can do about it... Someone in the Dev team may be able to do something to recover the file or parts of it but I don't think we can rely on that being an option at the moment... How long is the document, is it going to take a lot to recreate from scratch... Quote Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Ales08 Posted January 4 Author Posted January 4 Unfortunately it will take many hours, recovering even a small portion of the document would be very helpful. Quote
Hangman Posted January 4 Posted January 4 Just now, Ales08 said: Unfortunately it will take many hours, recovering even a small portion of the document would be very helpful. Hopefully, someone in the Serif Dev team can take a look to see if they can recover any part of the file but there are unfortunately no guarantees that it will be possible... Quote Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
carl123 Posted January 4 Posted January 4 On 1/2/2025 at 6:09 PM, Ales08 said: It's school work due in in a couple of days! Thanks Just upload it to the forum Many people won't download files from other links R C-R 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
Staff NathanC Posted January 23 Staff Posted January 23 Hi @Ales08, I'm unable to access the document from your drive link, If you could upload the file to the dropbox link below we can get this logged with the developers. Please note that recovery of your document isn't guaranteed and this is primarily for the team to investigate the cause of corruption, as such we wouldn't be able to provide a timeframe and advise reverting to a backup if possible. https://www.dropbox.com/request/o90fDnPLwaGG32CM9slV If you could also answer the questions in our FAQ post below to the best of your knowledge this will aid the investigation process: Thanks! Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.