Affinity Photo will not update

[jsampson45]

I started Affinity Photo and a prompt appeared about updating from 2.5.6 to 2.5.7. But then an error message appeared, "A required privilege is not held by the client". I have updated Affinity Designer without any problems so this is new. It is not clear and does not help me to fix the fault, whatever it is. What does it mean and what should I do?

[walt.farrell]

What OS do you use?

What was the prompt, exactly, and the full error message text? Can you provide screenshots of both?

[jsampson45]

I found later that AFP had updated anyway so I cannot now provide a screenshot of the prompt. I will try again to send a screenshot of the error message but as it can't have worked the first time it may not work this time.

Regards

John Sampson

[mopperle]

Hi John,

maybe this link gives you some insights about this error:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-fix-problem-a-required-privilege-is-not/d206b4b3-b6c2-4b0b-8629-5d4dfcb8f8d0

it seems as if you used the msix installer for your app. To solve the issue, I suggest to use the "traditional" exe installer. Go to your serif account and download it from there. It is called "MSI/EXE (X64)".

But before that, uninstall your actual Affinity products. A mix of MSIX and EXE installations will cause problems.

[walt.farrell]

@jsampson45: That error message indicates you're using the MSIX version of the application. My guess is that you were running the MSI/EXE version, and were prompted to Download the update, and you picked the wrong installer from the list and "updated" to the MSIX. That would result in having both 2.5.5 (MSI/EXE) and 2.5.7 (MSIX), which (for most users)is a bad configuration to have, and a confusing one.

You would probably see, in the standard Windows Start menu, two copies of the application. 

If so, I would uninstall the MSIX, run the MSI/EXE version and this time pick the proper installer when you click on the Download button. You should be able to uninstall it by right-clicking on it using the standard Windows Start menu, or the Windows Settings app.