"Unfortunately your Affinity account doesn't have a current valid licence" & error message -50

[hineni.selaheni]

Hello, 

My DESIGNER 2 app is saying I don’t have a valid license, while I clearly (?) believe I do. I’ve attached a screen shot. I’m on a deadline and need access to my app ASAP. 

 

- Nothing has changed in my setup in the last year+. 

- I have not added another device to my account. 

- PUBLISHER 2 and PHOTO 2 both still work (currently) 

 

Any help appreciated. 

 

Thank you, 

daniel 

[walt.farrell]

Welcome to the Affinity forums, @hineni.selaheni.

Where did you download and/or purchase the applications from, the Affinity Store or the Mac App Store? Have you changed email addresses lately, or changed your Apple ID? Are you signed onto macOS using the same Apple ID as you have always used, and are you signed into the right macOS account?

Did you purchase individual macOS application licenses for Photo, Publisher, and Designer 2, or the Universal License?

Have you tried clicking on "go to my account" (which should be your Affinity Store anccount) and seeing what it thinks?

When was the last time Designer 2 worked for you?

If answers to these questions don't give us enough to help you, I would suggest contacting Serif directly via email to affinity@serif.com.

[hineni.selaheni]

Hi Walt. 

• I bought from AFFINITY directly at the end of 2022.
• None of my account information has changed. 
• My license is an "Affinity V2 Universal License". 
• My AFFINITY account confirms I have an "Affinity V2 Universal License". 
• Designer worked about a week ago. 
• The Publisher and Photo both still work. 
• I have contacted AFFINITY. 

Thanks for the help,

daniel

[walt.farrell]

You're welcome. And that's very strange. I hope they can help you quickly.