Frequent crashes of Affinity Photo

[dPRogerWilco]

Since I bought Affinity Photo 2 in 2022 I have frequent crashes. App just closes at random action, mostly I believe if I click to fast e.g. on crop after loading a picture. But sometime also in other cases. I read, that crashes could be related to OpenCL, but it also happens for me with disabled OpenCL.
With every update I hope it's getting fixed, but since it still happening, I am reporting it here. I attached the latest crash dumps (the "attachment_Log.txt" looks always very similar, so I added only one). I am using Windows 10.
It's not a show-stopper for me, but it's annoying. Especially, because most changed tool settings are not saved, when the app crashes.

c5144ae4-7a8f-47ac-a488-2c27af3e83d7.dmp 9556c45c-a539-4d51-a29b-33116f62ef1a.dmp 0d2581a8-6a51-4916-9c28-4fc1d265256e.dmp 762044fe-64b5-40f8-8016-d8b6060c66da.dmp 049f0d07-03ea-4dff-bea8-54728d8d7aae.dmp 3015599f-138f-4d57-afdd-15e135dde407.dmp 727c9093-5a61-40b0-bfac-8154b0272d4a.dmp attachment_Log.txt

[D88]

I add myself to the crashes.

I don't even have crash reports because mine (Windows 11) just freezes my whole PC and I can only force-reboot.

It usually happens when I export or probably when I give a command when it hasn't finished processing something else (I can't tell, because it works pretty fast, anyway).

I tried turning off the Hardware Acceleration (Edit --> Settings --> Performance) as someone suggested on another topic... we'll see what happens.

Worst thing, I can't even go back to V1 because I converted all my files to V2. Sigh...

[RRB]

Since downloading 2.5.7, I have had multiple crashes.  They occur randomly and I see no pattern.  The system locks up to the point that all keyboard input stops, and I have to unplug the computer.  

[NathanC]

Hi @dPRogerWilco,

Sorry to hear that, I've debugged the crash reports provided but there is no clear trigger/fault i've been able to identify so far. I'd initially recommend switching over from the MSIX version to the MSI/EXE version to see if that improves things, but if not see if you can capture the crash on a screen recording while working in the app, as it's possible that you're running into a bug.

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On 12/14/2024 at 1:28 PM, D88 said:

I don't even have crash reports because mine (Windows 11) just freezes my whole PC and I can only force-reboot.

On 12/15/2024 at 5:12 PM, RRB said:

The system locks up to the point that all keyboard input stops, and I have to unplug the computer.  

This will be a separate issue to the original poster's.

The Affinity apps are user-mode applications that are able to trigger a system-wide freeze or BSOD, there are likely underlying driver/OS based issues that are causing the freeze. The Windows 11 24H2 update has introduced a number of widespread issues relating to drivers, so if you've recently updated Windows this may be related to the cause. I've linked a forum post below which contains a more detailed explanation of this. I'd also recommend keeping 'Hardware Acceleration' disabled in affinity under Edit -> Settings -> Performance.

 

[dPRogerWilco]

Thanks for your help.
I tested msi/exe now and it behaves the same. 

Thanks to this post, I can now finally reproduce the crash:

So if I use the freehand selection (which I need a lot), then open another picture and click on crop, then the app is crashing.

In the recording:
- I open the picture several times first and click on crop -> no crashes
- I open the picture, use the freehand selection, close the picture and open another picture, click on crop -> crash

I don't need to restart the computer like mentioned in the other post. It's stable again, until I use the freehand selection again.

[NathanC]

Hi @dPRogerWilco,

Many thanks for providing the screen recording, can confirm i'm able to re-produce the crash following the steps in the recording, so I'll be logging this with the developers for further investigation and resolution. It is fairly intermittent for me, as I have to be very quick to switch over to the crop tool after opening the image to trigger the crash.

[dPRogerWilco]

Thanks for forwarding it to the developers.
Yes, it's also my experience that it happens more often, if click on crop directly after loading. But sometimes it also crashes after I waited a little bit. Crop is the first thing I usually do when working on a photo. And it also happens with the crop tool during raw file developing. But the error is probably in the freehand tool, which does not left everything in a clean state...

[RRB]

I did turn off hardware acceleration and that seems to have resolved the issue for now.