V2 file is seen as V1 and will not open

[Renée]

Hi there 

I download an update - not sure if it took or not as I am again seeing a update announcement. 

Since this update files I created last week in V2 (which I bought when it came out) is stating that it is V1 - it was not. 

Besides - In the past any old files opened with no problem in V2. 

Now new files won't open??? Screen shots attached. 

Recommendations?

Thank you!

[walt.farrell]

9 minutes ago, Renée said:

I download an update - not sure if it took or not as I am again seeing an update announcement. 

The current release, as of yesterday morning, is 2.5.7. Since your screenshot shows 2.5.6, I would perform the update it's notifying you about. 

Other users have reported an error like that, but I don't recall whether it's logged as an error yet. I'll try to find it, if no one else provides the info before I have a chance to.

 

[Renée]

1 hour ago, Renée said:

Thank you for your reply - good to know! 

 

 

 

[NathanC]

Hi @Renée,

The 'Opening legacy document' prompt is symptomatic of a broken file header, resulting from a corrupted document (File type not supported), If you could provide us with a copy of the file and answer the questions in the FAQ below to the best of your knowledge we can confirm if it can be recovered.