Beta 2.6.0.2950 Key Press Crash

[Richard127]

Hi there. Just updated to the latest Beta 2.6.0.2950 and I get a Shutdown Crash when I use the keyboard shortcut "Shift/Ctrl/Alt/N" to paste a clipboard image. This happens every time. I am able to use the menu item "File: New From Clipboard". It's just the keyboard shortcut causing the crash.

[MikeTO]

Hi Richard, I think you meant to post in the beta forum.

Is this happening for you in all three apps or just in Photo?

Could you try changing the source of the clipboard contents? If for example it was copied from Photo, perhaps copy from MS Paint?

What happens if you change the shortcut to something else like, perhaps try Ctrl N, replacing the normal shortcut for New, just for a test.

[Richard127]

Sorry MikeTo, didn't see the Beta Forum. I only have the Photo Beta, so I can only speak for that. Photo closes the second I try pasting anything, from any source (I've tried a few). I did try changing the shortcut to just ctrl/alt N, and also ctrl/shift/¬ but they both still caused a crash/shutdown.

[Richard127]

I've also tried 2 different keyboards in different USB slots.

[MikeTO]

Do you have a clipboard manager installed? If so, try disabling it. If not, I think based on the following threads, Serif is going to want to see a crash report and full details of your CPU, GPU, and GPU drivers.

 

[Richard127]

Turning off Hardware Acceleration didn't work.

[Richard127]

OK. There is something very wrong here. I've done some testing and found the following...

1. Start Affinity Photo 2.6.0.2950
2. Touch Windows Start key on Keyboard: Instant Crash
3. Start AP as above
4. Key ctrl/n for new document: Instant Crash
5. Start AP as above
6. Key ctrl/shift/Alt n for paste from Clipboard: Instant Crash
7. Start AP as above
8. Create new document from app File menu: No problem
9. Key Windows/v to select image to paste: AP pastes image normally
10. After step 9 I can use Shift/Ctrl/Alt n to paste the same image from clipboard as many times as I like without crash
11. Try pasting a new image with Shift/Ctrl/Alt n: Instant Crash. Note: Using app File menu for all these operations doesn't seem to cause any problems
12. Restart AP Beta as above
13. Go back to step 6. Instant crash again
14. I've tried turning off Hardware Acceleration and turning off Clipboard history. Neither worked.

Even stranger... Once opening AP Beta and creating a blank new document from the App File Menu, I can paste in as many new documents as I want, and use any other keyboard shortcuts without issue. It only seems to be happening when there is a blank screen after first opening the App.

 

I am at a loss as to what to do next.

[James Ritson]

Apologies, this was due to an oversight when implementing the Ctrl+Enter override for text input (committing text and switching to the Move Tool rather than doing "Convert to Curves"). It was fixed the next morning but didn't make it into 2950, the next beta build will be fine.

[Richard127]

Thanks James. Good to know it wasn't just an issue with my PC. Great product. Great customer service.

[Affinity Info Bot]

An issue raised in this thread ("[Win] Using Any Keyboard Shortcut Causes the Affinity Apps to Close ") has now been reported to the developers by the testing team (Ref: AF-5258). Thank you very much for reporting this issue to us.