cjezell Posted November 30, 2024 Posted November 30, 2024 I just updated to Photo2 2.5.6, and now I can't open ANY file. It gets stuck on "loading document." Non-updated Publisher and Designer work as expected. I have tried uninstalling/reinstalling, uninstalling and reinstalling the previous version, and upgrading again, and nothing works. It always gets stuck on loading the file. I also restarted while holding down control and cleared the documents and no joy. Windows 11 23H2 Core i7 13th Gen/16GB RAM Quote
Ron P. Posted November 30, 2024 Posted November 30, 2024 There's several things that could be causing this, even just a corrupt file. https://duckduckgo.com/?t=ffab&q=stuck+on+loading+document+site%3Aforum.affinity.serif.com&ia=web Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
Nick XN Posted December 1, 2024 Posted December 1, 2024 I have the exact same issue. Disable hardware acceleration (idealy from the pre launch pop up menu) cjezell 1 Quote
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