affinity publisher 2 eorror on exporting as a Dig High Quality PDF

[Neal S]

I prepare a monthly A4 full colour local magazine of approx 28 pages. 

When exporting to PDF DIGITAL HIGH QUALITY  It will often come up with an error message and export fails.  If I then try to export it as a PDF PRESS READY or FOR PRINT it will work ok.

Usually I isolate the pages one at a time till I find the offending text box or image on a page but it appears to be random.  Any ideas? (tagged pdf is off)

 

The problem was never appeared in Publisher 1

File attached - error appears to be on page 10.

Thank you

Neal

BUGLE MAGAZINE DEC 24.pdf

[myrrhine]

Hi it exists on windows too. here is the answer on the windows forum. Ticking Embed ICC profiles  in the advanced setting in export.

[Hangman]

Hi @Neal S,

If you've updated to version 2.5.6 try checking Embed Profiles when selecting PDF (digital - high quality) as there is a known bug exporting when this is unchecked in v 2.5.6.

If that makes no difference realistically we will need to see your Publisher file to determine the cause of the problem...

If you could use File → Save as Package then Save to a new empty Folder. Once Saved, if you could zip up the contents of the new folder and upload the zip file we should be able to determine what is causing the export issue...

[Neal S]

Hi Hangman!   You have solved the problem!  I checked the Embed ICC Profiles as you suggested and it worked.  Many thanks.

I am on windows as well.

Cannot thanks you enough

Cheers

Neal

[Hangman]

Hi @Neal S,

That's no problem at all, I'm glad everything is working for you again...

[Affinity Info Bot]

The issue "Export to PDF fails if using High Quality preset without embed ICC profile ticked" (REF: AF-5175) has been fixed by the developers in 2.5.7 Release.
If you still experience this problem once you are using that version (or later) please reply to this thread including @Affinity Info Bot to notify us.