Lilpri Posted July 15, 2016 Share Posted July 15, 2016 Hello, I found something strange. I will made in steps what I done 1) Open New Document 2) Draw something 3) Then I hide AD into taskbar 4) After a while I opened AD (hour or so) and while rolling black screen covering document area appear. It just keep changing sometime is normal, next is black and at last its blinking... When I open next document and new is everything allright, but on document that was with error it remains till exit of it. Link to comment Share on other sites More sharing options...
Staff Sean P Posted July 15, 2016 Staff Share Posted July 15, 2016 Hi Lilpri,Would you be able to give a bit of information on your machine at all please - as I don't believe we have encountered this yet! What OS, CPU and Graphics card are you running? Would you be able to attach a document when it is in that state please? Thanks Link to comment Share on other sites More sharing options...
Lilpri Posted July 15, 2016 Author Share Posted July 15, 2016 System: Wind 7 Pro x64 SP1 Ram: 6GB CPU: AMD Athlon 64 X2 Dual Core 6000+ - 3,10 GHz About graphics I don't remember its PC in my work. But I found this problem also on my laptop: Windows 10 x64 CPU Pentium N3530 2,16GHz 4GB RAM Intel HD Graphics If encounter it again I will upload file (you mean save it after something like that appear?) Link to comment Share on other sites More sharing options...
Staff Sean P Posted July 18, 2016 Staff Share Posted July 18, 2016 If encounter it again I will upload file (you mean save it after something like that appear?) Yes please, once reproduced please save and attach the offending document! It sounds as though an action inside the application is making it happen instead of hardware. Link to comment Share on other sites More sharing options...
Lilpri Posted August 3, 2016 Author Share Posted August 3, 2016 Hello, I was able to finally get this error :) In attachment is file that caused it and here is movie is recorded by Team Viewer 11. How it happens? Its seems like this way: 1) Shortcuts turned off automatically - dont know why but they stopped working in options everything was fine. 2) Keep drawing and puting gradients to shapes. 3) Turned AD to task bar while searching for something on google 4) Turned another program that was using .net framework (crm system in company named Navireo from Insert) 5) After a little hang out its happens. Hope you will found by what it is caused. blackeditarea.afdesign Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 3, 2016 Staff Share Posted August 3, 2016 Hi Lilpri,Unfortunately I'm still unable to reproduce the issue. Although I wasn't able to find a trial or demo of Navireo to properly reproduce your steps however My guess is it could be a specific set of actions that is being performed on a document that is causing it to happen. If you can try to remember the details as to what you were doing previously and then try that on a new document. You did mention that Shortcuts were not working - this is currently a known issue that using Alt Gr will cause shortcuts to fail.Are you using the latest build of Affinity (1.5.0.8)? The version can be seen when starting the software up or selecting Help > About if you are already running the software. Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 3, 2016 Share Posted August 3, 2016 If you are using 1.5.0.8, go to the Performances section of Preferences, and see what graphics card it is set to. There are other options you can try there to see if that fixes the problem. Can you let us know what it is set to? Link to comment Share on other sites More sharing options...
Lilpri Posted August 3, 2016 Author Share Posted August 3, 2016 Yes, I'm using latest version of AD (1.5.0.8). Basicly I were using pen tool, node tool, rectangle and elipse tool. Maybe some changes in Preference made it happen? I checked use precise cliping and View quality (which didn't save this option after restart). Its seems like this happens when my CPU went to 100% due to some error in other application. But when I tried it again nothing happens :/ Although I'm sure about it - until my PC freeze due to overusing CPU and disc everything was fine - after hang out and forcefully close some application everything went to normal besides this black cover over artboard. Link to comment Share on other sites More sharing options...
Lilpri Posted August 3, 2016 Author Share Posted August 3, 2016 If you are using 1.5.0.8, go to the Performances section of Preferences, and see what graphics card it is set to. There are other options you can try there to see if that fixes the problem. Can you let us know what it is set to? Its set to Default (Nvidia Geforce 8800 GT (MS Corp - WDDM v1.1)) Other options are: Nvidia Geforce 8800 GT (MS Corp - WDDM v1.1) And WARP Link to comment Share on other sites More sharing options...
Lilpri Posted September 14, 2016 Author Share Posted September 14, 2016 In 1.5.0.17 is still happening. I was doing some buissness card templates, next I had to go somewhere so I hover it off into taskbar. After I went back (dunno 20-30min) its start blinking. But after I change AD window to other monitor it stopped. Also what I found was some changes in history. I exported project as png files, before export I copied some text to put it below. After sometime of inactivity I found that text I copied was nowhere to be found. Also history panel show some steps back (there was no trace of selecting some text object, copy it and transform) compared to what was imported as png. Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 19, 2016 Share Posted September 19, 2016 Hi Lilpri, I tried to watch the video you previously uploaded, but VLC couldn't play the .TVS file you attached. Could you try again, but this time saving it as an MPEG / MP4? Or upload to YouTube / Vimeo etc. Link to comment Share on other sites More sharing options...
Lilpri Posted September 20, 2016 Author Share Posted September 20, 2016 TVS format is teamviewer recording. In attachment you can see video file (packed as zip because i couldn't upload avi) black.zip Link to comment Share on other sites More sharing options...
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