Nick XN Posted November 21, 2024 Posted November 21, 2024 I've just noticed that suddenly Photo 2 v2.5.5 does not load any images, regardless of type or size. It's getting stuck on the Document Loading. The application does not crash, but never loads the image. Occationally it may load one. But with no consistency or repetability. I'm running a Lenovo Yoga 16GB RAM with an i713700 + GTX4050 with the letest Intel and Nvidia (studio) drivers. No matter the renderer or having hardware acceleration ON or OFF makes a difference. Designer and Publisher load files fine. Since this is a new behaviour (the same apps run on a 6 year old Lenovo Legion (8GB RAM, Intel i7) -- previous versions run fine on this system, are there any suggestions? The only variable I can think of is a BIOS update that seems to correlate with Intel's microdriver updates for the 14th gen Core proccessors. Quote
Nick XN Posted November 22, 2024 Author Posted November 22, 2024 **Amending my previous post. It turns out that if you try to load subsequent files by dropping them on the application, then most files will open. Some will be queued with the "# files loading information on the top right"... The files are from the same forlder. The type of file does not matter. Quote
Nick XN Posted November 23, 2024 Author Posted November 23, 2024 I tried installing the previous versions as well with no difference. The loading still is persistent. What solved the issue is turning hardware acceleration OFF by ctrl+clicking the launcer and then selecting to disable it from the popup menu. Doing so from the in app menu did not solve the issue. Only from the pre launch menu. Nvidia is still beeing used as the primary renderer, but Open CL is off. So this is a driver issue. AGAIN. It seems that whenever there's an issue with any Affinity App turning hardware acceleration off is the go to solution. Please Sherif. Enaugh with Open CL. Use CUDA or something else on Windows. NVIDIA/Intel is the defacto standard for studio work. I upgraded my laptop with a Ryzen processor to get away from AMD's terrible driver support. An now here we are again. As much as people want to pretend that Affinity is a viable alternative to Adobe, I'm sorry it is not. Not in this state of end-user support and terrible hardware acceleration support on industry standard harware. As for reference I'm using the latest NVIDIA Studio Drivers 566.14 Also in the new NVIDIA Center App, Affinity Photo and Designer are shown as optimized apps, while Publisher is no where to be found. Clicking on Optimize theoretically turns ON hardware acceleration. but on the Affinity settings the renderer is then swiched to the integraded graphics. Something is not working correctly with the new nvidia drivers across all versions, atleast on Photo 2. Quote
Nick XN Posted December 15, 2024 Author Posted December 15, 2024 The problem still persist on version 2.5.7 What is the point of constant updates if BASIC functionallity is not even addressed. Quote
zlf Posted December 15, 2024 Posted December 15, 2024 Same issue on 2.5.5-2.5.7 but i cant even create empty document. Solved only by switching to WARP render. OpenCL on/off - doesnt matter RTX 3090, latest drivers 566.36, WIN11 23H2 Quote
profanicus Posted December 16, 2024 Posted December 16, 2024 Same, all Affinity 2 programs are broken here after Windows updated, and won't show any documents, without disabling hardware acceleration. I believe it may be due to rollout of WIN11 24H2, Nvidia drivers, and some programs not working with combination of those. No-one seems to really be owning up to it or fixing it. Quote
Nick XN Posted December 16, 2024 Author Posted December 16, 2024 I'm still on 23H2, but the behaviour is exactly as you described. On Photo you cannot even open a new document with hardware acceleration on. Designer and Publisher are working (with random shut downs) and I'm not updating yet. It's ludicrous that we aren't even beeing aknowledged by Serif here. What is the point of these forums? Did all the money go to the tech influencers to push Affinity as an "Adobe killer" and there's nothing left for support? Hardware acceleration was broken on AMD cards. That was AMD's fault for not fixing their Open CL drivers, they told us. What now? It's Nvidia and Intel's fault? The industry standard? I'm very disapointed. Quote
profanicus Posted December 16, 2024 Posted December 16, 2024 On 11/24/2024 at 1:45 AM, Nick XN said: turning hardware acceleration OFF by ctrl+clicking the launcer and then selecting to disable it from the popup menu. On 12/16/2024 at 5:54 AM, zlf said: Solved only by switching to WARP render. Thanks for this btw, at least I can resume work now - although performance is terrible. Quote
AiDon Posted December 17, 2024 Posted December 17, 2024 Try switching to the NVIDIA studio driver as there are no issues with the RTX3060 on either studio or game driver. May be a hardware issue as I have AMD CPU as listed in the signature to my post here. Quote Both PC’s Win 11 x64 System PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM - GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 ASUS ProArt PZ13 - Snapdragon X Plus X1P42100 (8 CPUs), 16GB RAM - Neural Processor - Qualcomm® Hexagon™ NPU up to 45TOPS - GPU 1: Qualcomm Adreno Graphics,
zlf Posted April 20 Posted April 20 (edited) Hey, i experience this still in 2.6.2 I can work in warp, but if i switch to gpu whole system almost stops. It takes several minutes just closes affinity after that. And sometimes i can work on gpu after i restart pc. So i suspect affinity have some issues with NVIDIA driver Edited April 20 by zlf Quote
walt.farrell Posted April 21 Posted April 21 18 hours ago, zlf said: Hey, i experience this still in 2.6.2 I can work in warp, but if i switch to gpu whole system almost stops. It takes several minutes just closes affinity after that. And sometimes i can work on gpu after i restart pc. So i suspect affinity have some issues with NVIDIA driver What GPU do you use? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
walt.farrell Posted April 28 Posted April 28 15 hours ago, zlf said: As previous, RTX3090, 372.16, win 11 24H2 I'm seeing 576.02 as the current driver that NVIDIA recommends, but of course I don't have the exact details of your GPU and PC. Are you sure your driver is up-to-date? https://www.nvidia.com/en-us/drivers/results/ Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
mopperle Posted April 28 Posted April 28 On 12/15/2024 at 8:54 PM, zlf said: Same issue on 2.5.5-2.5.7 but i cant even create empty document. Solved only by switching to WARP render. OpenCL on/off - doesnt matter RTX 3090, latest drivers 566.36, WIN11 23H2 19 hours ago, zlf said: As previous, RTX3090, 372.16, win 11 24H2 Some how confusing, isnt it? Quote Regards, Otto Affinity Suite v2.6.x - Windows 11 Pro
walt.farrell Posted April 29 Posted April 29 18 hours ago, zlf said: Explain yourself I think that post was just pointing out that you said "same as previous" but in your earlier post you had a different driver level and OS. I just assumed you had meant same GPU, which was the question I asked. It seems odd, though, that you're using a much earlier driver level now. Perhaps you meant 572.16 not 372.16? But even 572.16 is downlevel from what NVIDIA is currently recommending and supplying, as far as I can see. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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