Affinity PHOTO2 v2.5.5. crashes when using the background remover

[Nats1]

I have an issue with Affinity PHOTO2 v2.5.5. that crashes when using the background remover.

I have win 10 v22H2. on a laptop.

Memory is not an issue.

I've updated the Nvidia graphics driver - all software is up to date.

I'm editing jpg photo's that are very small in size, 250-450kb in size, trying to remove the background.

I'm using all the options for background removal.

After between 1-3 photo's it now just crashes.  For me, Photo2 version2.5.5. has become highly unstable.

I also created a macro to centre the image and remove background 20%, and another for 10% in v2.5.5. and it has also stopped working.

I've since gone back to my old Affinity Photo v1.10.5.1342 - this does needs an update, but it's working fine as is.

I've opened 80 jpegs with no crashing at all in Photo v1.

Does anyone else have this issue?

 

[walt.farrell]

3 hours ago, Nats1 said:

when using the background remover

Please tell us more about exactly what you're doing. There is no specific tool called a background remover (except for Astrophotography processing) as far as I know, and many ways you could be trying to remove a background in a general photograph.

[Nats1]

17 hours ago, walt.farrell said:

Please tell us more about exactly what you're doing. There is no specific tool called a background remover (except for Astrophotography processing) as far as I know, and many ways you could be trying to remove a background in a general photograph.

OK, the background removers in Photo 2 that I use are called:

1. Erase brush tool
2. Background erase brush
3. Flood erase tool

I use them at different times, as you can only use one at a time.

I'm also using the Freehand selection tool, or sometimes a shape tool for marking out areas that I still want to erase, and I either use the erase brush tool with that or press delete to delete the shaded area.

But I mainly use the 3 mentioned above, and these 3 are causing the crashes.

I think it could be the flood erase tool?

 

[Nats1]

Also, I have a colour issue.

When I have a pale pink image on the screen, then select file, export,jpeg, the exported jpeg file itself shows a darker pink.

So the exported file is not exactly true to colour.

It's just seems to be pale pink colours that are doing this that I've noticed.

I'm using the colour format: RGB/8 and the colour profile is: sRGB IEC61966-2.1 linear

Am I using the wrong profile or format?

Any help is appreciated.

[Callum]

Hi Nats,

In regards to the crashing please could you try navigating to the app's preferences and under performance try disabling Open CL to see if this solves your issue at all? 

In regards to your export colour mismatch please could you ensure you are working in the same colour space and profile that you are exporting to? If you are please could you provide a copy of the file in question along with a sample export so I can see what might be happening.

Thanks
C