Application icons have replaced image thumbnails in Windows 10 File Explorer

[Clive40]

Since updating from V1 to V2 most image thumbnails have been replaced with application icons in Windows 10 File Explorer. Locating a particular file has become a tedious process. I would be grateful for any help that may be available to resolve this issue. 

[mopperle]

I have no problems with the preview thumbnails in Windows 11 explorer.

Open the settings in Affinity and in the "General" section make sure that "save thumbnail with document" is checked.

 

[walt.farrell]

Did you install using the MSIX version of the installer, or the MSI/EXE version of the installer, @Clive40?

Also, where are the files located, and is the folder they're in managed by any cloud service?

[Clive40]

Hi Walt

Thanks for your interest in the problem I'm experiencing. I used the installer recommended by Affinity at the time of downloading and installing but I can't remember which one it was. The files are located on my PC. I do have photos backed up by iCloud, is this likely to be a factor?  

[walt.farrell]

Thanks.

Yes, that's probably the MSIX, though I don't know if it matters in this case.

Does the problem happen for files that are not located in a folder that is managed by OneDrive? If they show correctly in other folders, but not in folders managed by OneDrive, then I think you are experiencing a known OneDrive issue, which was explained by a former Serif staff member here: 

 

[R C-R]

7 hours ago, walt.farrell said:

Does the problem happen for files that are not located in a folder that is managed by OneDrive?

I do not know how relevant it is but note the @Clive40 said some photos were backed up to iCloud, not OneDrive.

[walt.farrell]

3 hours ago, R C-R said:

I do not know how relevant it is but note the @Clive40 said some photos were backed up to iCloud, not OneDrive.

Thanks. I misread. 

Same question applies, though the cause would be different in that case.

[Clive40]

My mistake, I meant One Drive and not iCloud when I responded to Walt's response to my original post. After a cursory check I think that the problem may be associated with One Drive. I'll investigate further when time permits. In the meantime my thanks to all who have responded.