v2.6 beta whole suite assets not being held

[Steve Wimbledon]

I use a lot of custom shapes/curves etc as saved assets and until this latest beta update, these assets would normally appear in the tab. As they were missing, I re-imported the various categories from saved exports and had to set them to 'linked' to appear on the other programs in the suite. They stay put until the PC is rebooted and then they're gone again, so having to import all my assets each day. I updated Photo and Designer, imported the assets which appeared in both, but hadn't at that time updated Publisher. Once Publisher was up to the latest beta version, it too lost the assets and I had to re-import just for that program. In all three, the only assets showing after a reboot are an empty Default category and the complimentary 'Simply Flat Icons' collection. 

[walt.farrell]

That clearly shouldn't be happening, Steve, and it's not anything I've noticed. Please provide details on your OS, and whether you installed the applications using the MSI/EXE installer or the MSIX installer.

I would advise saving a copy of the broken assets.propcol file in case the Serif team wants it for diagnosis, and then with all the beta apps closed perform a Reset:

1. Start one of them while keeping Ctrl pressed until you get the Clear User Data dialog.
2. In that dialog, uncheck the Reset Studio option, and check Reset Assets. Leave the others as they were initially.
3. Press the Clear or Reset button (I forget how it's labeled) at the bottom of the dialog to perform the Reset. Once the application has restarted you'll need to reimport any Asset categories that are not built-in, and that don't come in automatically from the Accounts dialog. But hopefully this will stop them from being lost in the future as you've described.

This FAQ will help you find the .propcol file, but note that where it refers to (2.0) in the pathname it will be (2.0 Beta) for you.

 

[Steve Wimbledon]

Thanks Walt. That fixed it! I wonder what happened there? 

Just for into, I'm running Win 11 on an ASUS Prime mobo with Intel i5 9600K / 3.7Ghz, with 32 GB of DDR4 SDRAM and an nvidia GeForce 1030 Graphics card with 2GB of GDDR5 SDRAM.

The installation was via the automated 'would you like to download and install the update' dialog. Presumably an exe file. 

The Assets.propcol file in all six locations was exactly the same number of bytes and still is after the reset.

Thanks for that, much appreciated

All the best, Steve

[walt.farrell]

You're welcome, Steve. Glad it worked.