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Affinity Photo and Designer cannot open on my computer

AKB Studios
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AKB Studios

AKB Studios

Posted
Posted (edited)

Hi, Please Affinity Photo and Designer cannot open on my computer. Here are the things I have tried and have not worked:

  1. Restarting
  2. Reinstalling
  3. Run as Administrator
  4. Windows>Apps>Affinity Photo/Designer>More> Here the three options I saw are Uninstall, Run as Administrator, and Open File Location
  5. Settings>Apps>Installed Apps>Clicked the 3 dots on Affinity photo/designer>Modify
  6. Held control to launch the app.
Edited by AKB Studios
I needed to add another step I took
Komatös

Komatös

Posted
Posted

Hello and welcome to the forums @AKB Studios

It might help if you could give us some data from your computer system. Which CPU and graphics card (GPU), Windows version, which driver version of the GPU is installed?

MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351)

Windows 11 Pro on VMWare Virtual Machine (on Mac)
Affinity Suite V 2.6.3 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

No backup, no pity.

R C-R

R C-R

Posted
Posted
3 hours ago, AKB Studios said:

Held control to launch the app.

What happened when you did that? 

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

AKB Studios

AKB Studios

Posted
  • Author
Posted

Thank you guys for responding quickly.
When I held control to launch the app, nothing different happened. Just the loading cursor for about 2 seconds, no splash screen, nothing else.

Here are the specifications of my computer:
Processor    Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz   3.60 GHz
Installed RAM    16.0 GB
System type    64-bit operating system, x64-based processor
Pen and touch    Pen support
Edition    Windows 11 Pro
Version    23H2
OS build    22631.4460
NVIDIA GeForce RTX 2070
 

walt.farrell

walt.farrell

Posted
Posted

Are you getting any crash reports?

If not (or even if you are), the Windows Event Viewer might provide useful information:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Komatös

Komatös

Posted
Posted
10 hours ago, AKB Studios said:

Thank you guys for responding quickly.

From your initial posting I assume that you used the MSIX version of the installer.
Please download the MSI/EXE version from the Serif Store. In the download area, click on the button with the tip pointing downwards and select the MSI/EXE.

MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | Sapphire Nitro+ RX 9060 XT 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4351)

Windows 11 Pro on VMWare Virtual Machine (on Mac)
Affinity Suite V 2.6.3 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

No backup, no pity.

R C-R

R C-R

Posted
Posted
50 minutes ago, AKB Studios said:

I didn't see any option to choose the file type to download.

Did you try https://store.serif.com/en-us/account/licences/ (or the equivalent if you are not in the US)? There should be a "View License" button if you bought the Universal license -- I'm not sure what it would say if you bought just AD & AP for Windows.

If you click the license button you should get to a screen with a Windows item for each of your apps with a popup menu where you can select among 4 versions to download.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

R C-R

R C-R

Posted
Posted
12 minutes ago, AKB Studios said:

It says "You currently have no Affinity V2 licenses"

Are you a US based user? Did you buy any of the V2 apps from the US Store?

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

R C-R

R C-R

Posted
Posted

@Return, from the OP's screenshot in this post above, it looks looks "Downloads & product keys" is what was clicked.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

R C-R

R C-R

Posted
Posted
4 minutes ago, Return said:

Or OP didn't buy a license for any version2 programs at all?

That seems likely from that last screenshot saying 'no V2 licenses'. if that is true then there is no MSIX version for V1, so that can't be a part of the problem, right?

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

walt.farrell

walt.farrell

Posted
Posted
7 hours ago, AKB Studios said:

I bought AP and AD about 2 years ago, and they have been working. I'm not sure of what the V2 Licenses are

It seems you have V1 of the Affinity applications, not V2. Can you show us a File Explorer screenshot, showing the installed Affinity applications? They're probably located in C:\Program Files unless you installed them somewhere else.

Were they ever working? When was the last time they worked?

What does the Windows Event Viewer show after the application fails to launch.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

AKB Studios

AKB Studios

Posted
  • Author
Posted
16 minutes ago, walt.farrell said:

It seems you have V1 of the Affinity applications, not V2. Can you show us a File Explorer screenshot, showing the installed Affinity applications? They're probably located in C:\Program Files unless you installed them somewhere else.

Were they ever working? When was the last time they worked?

What does the Windows Event Viewer show after the application fails to launch.

 

Screenshot (218).png

Screenshot (219).png

walt.farrell

walt.farrell

Posted
Posted

Thanks. That's definitely V1. 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

R C-R

R C-R

Posted
Posted
8 hours ago, AKB Studios said:

I'm not sure of what the V2 Licenses are

For future reference, the V refers to the version number. You have the old version one of the apps, not the current version two, which you would have to buy new licences for.

All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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