AP Beta 2.6 Does Not Open New Apple HEIC Format

[jlucenius]

Hello,

AP Beta 2.6 is not able to understand the newer Apple HEIC Format, probably changed in IOS 18 and newer. The workaround is to use the export option to change to 'Most Compatible' which exports a JPG instead.

I'm running AP Beta 2.6.0 (2861) on macOS Ventura 13.4 (22F66)

[Hangman]

Hi @jlucenius and welcome to the forums,

This is a known issue not just with Affinity apps, I've seen several reports across the web regarding problems opening Apple's HEIC files created using iOS18.

The issue is logged under AF-4369 but as far as I know, should be working in the 2.6.0 (2861) Beta... The sample files I've tried all open using Sonoma.

Can you upload a sample file so we can take a look?

[Affinity Info Bot]

An issue raised in this thread ("HEIC files made with iOS 18 are unsupported") has now been reported to the developers by the testing team (Ref: AF-4369). Thank you very much for reporting this issue to us.

[jlucenius]

On 11/15/2024 at 2:57 AM, Hangman said:

Hi @jlucenius and welcome to the forums,

This is a known issue not just with Affinity apps, I've seen several reports across the web regarding problems opening Apple's HEIC files created using iOS18.

The issue is logged under AF-4369 but as far as I know, should be working in the 2.6.0 (2861) Beta... The sample files I've tried all open using Sonoma.

Can you upload a sample file so we can take a look?

Here is a picture taken with iOS 18 on an Apple 16 Pro Max. Default settings used for the photo. Go Birds.

Thanks for any updates,

Jon

IMG_7700.HEIC

[Hangman]

Hi @jlucenius,

Thanks for the file... I see the same error message if opening directly but opening in Apple Preview and then re-exporting as an HEIC file works for me...

• v2 with the default compression - 954 KB
• v3 with lossless compression - 6.3 MB

IMG_7700_v2.heic IMG_7700_v3.heic

[jlucenius]

58 minutes ago, Hangman said:

Hi @jlucenius,

Thanks for the file... I see the same error message if opening directly but opening in Apple Preview and then re-exporting as an HEIC file works for me...

• v2 with the default compression - 954 KB
• v3 with lossless compression - 6.3 MB

IMG_7700_v2.heic 931.22 kB · 0 downloads   IMG_7700_v3.heic 5.97 MB · 0 downloads

Thanks for looking into this, that confirms it is an iOS 18 format change.

Also, that the HE part (High Efficiency) is really quite effective. 

I'll convert using the iPhone option for now, but is manual each time so getting the newer format in AP would be great.

Thanks,
Jon

 

 

 

[Hangman]

No problem, hopefully we’ll see a resolution for this issue in an upcoming Beta release…

[Affinity Info Bot]

The issue "HEIC files made with iOS 18 are unsupported" (REF: AF-4369) has been fixed by the developers in the latest beta build (2.6.0.3078). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

[jlucenius]

Thank you for the attention to this issue, the new HEIC format opens in AP Beta 2.6.0 on macOS with no issues.

Have a good day,

Jon