Problems with Affinity Photo2 V.2.5.5 closing by itself.

[iprogram]

Please help me solve the problem.
1. Currently in the 6-month trial period
Affinity Photo2 and Affinity Designer2
2. Now, I have been using it about 2 weeks.
3. The problems found are:
- Sometimes when opening the program in Affinity Photo2, such as retouching images, for a while, the program always close itself. It happens very often. The time it happens is uncertain. On average, it happens about 9-10 times per hour.
- I tried using Affinity Designer2 to work with Vector and it was the same.
4. Initial troubleshooting
- I solved the problem by trying to close the service of other programs or turn off Anti-Virus to test what the cause is, but it didn't work.
- I solved the problem by updating the graphics card driver and the problem still occurred.
- I solved the problem by uninstalling and reinstalling the program, but it didn't work.
- I try hardware acceleration ON and OFF ,but it still had the same problem.
5. I tried looking at the performance of the resource usage of the machine while in use. None of them use much.

6. The program is very good. I think I will buy it. But the problem that occurs, I don't know how to fix it. It closes itself very often. Sometimes I don't save my work, I open it and use it for 1 minute, I don't have time to save it, the program closes itself and disappears. **
** I really want to buy it, but I want to know how to solve the problem.
** Has anyone ever encountered this problem? How do I fix it?
** Please give me some advice.
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Installation environment
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Processor : AMD Ryzen 5 4600H
Windows 10 Pro 22H2  (OS build 19045.5011)
Ram 24 GB
GPU 4 GB (Geforce GTX 1650) Driver Version :  566.14 
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Antivirus : Eset NOD32

reports.rar

[Raphael Bonelli]

Hi @iprogram 

Do you use Freehand Selection Polygonal mode in your workflow? Sometime ago I´ve detected that for some user, using Freenhand Selection tool in the Polygonal mode can make Affinity Photo closes by itself sometime after you use the tool.

 

 

[iprogram]

@Raphael Bonelli Thanks for your advice, sometimes I use Freehand Selection Polygonal mode , but sometimes when I open program I just import 2 images in 2 layers and it suddenly close it self with no popup to saving files.

 

[NathanC]

Welcome to the forums @iprogram & my apologies for the late response,

I've debugged your crash reports provided but have not identified a clear crash trigger/cause thus far, it could be a result of a local environment issue but equally could be a specific app bug triggering a crash related to your workflow. I'd initially suggest a full factory reset of your apps local user data folder:

1. Close all affinity apps
2. Press WIN + R to bring up 'Run'
3. Enter the following: %APPDATA%
4. In here, there should be an 'Affinity' folder, Right click -> Rename it to 'AffinityOLD'
5. Launch Photo 2, activate the app and then see how it performs moving forward

If the issue persists, I'd try and make a note of the following:

• Does the crash occur more often when working in specific file(s), if so can you provide a copy?
• Can you replicate the crash by performing the same steps or using the same tool in the app, if so can you provide a list of the steps, or even better a screen recording demonstrating the crash?

Screen recording help: 

Many thanks

 

[iprogram]

Now I have found the cause. It is because when using Freehand Selection Polygonal mode, after doing other tasks for a while, the program will close itself. Fix it by restarting your computer. And never use Freehand Selection Polygonal mode again. It is a prohibited tool for this program.

Edited December 8, 2024 by iprogram