Help, White color wheel, colors are missing!!

[Jojojojo]

Hi,

I just opened a new document in Affinity designer 2 and the color wheel looks weird. It's mostly white, not all colors are there!

I have never seen this before. I saved the file, closed it, reopened it and see the same weird color wheel. I opened a new file and it shows the same white color wheel, I'm attaching a file, please help!!

 

    

[walt.farrell]

I would begin by restarting your system, not just the application.

Next, please tell us what OS you use, and whether you have made any updates to it just before this. Also, please show us your application Settings (or Preferences, depending on which application release you're using) for Color.

Which application and release are you using?

[Pšenda]

12 hours ago, Jojojojo said:

reopened it and see the same weird color wheel.

Start application, New file - color is OK? If yes, what color mode and ICC has your problematic file?

[Jojojojo]

Hi walt.farrell,

I'm on MacBook Pro, Ventura 13.1 and using Affinity Designer 2. and the newest version: 2 2.5.5

This actually happened after I restarted my computer.

I never manually changed any Preference settings so don't know what happened. I did some search on some of my previous files and some are on Colour format: CMYK and some on RGB/8.

I ended up formatting it to:

Colour format: RGB/8

Colour Profile: S24F350.

It seems to be ok now, my colour wheel looks "normal" as before for now on new created documents.

Please let me know if this is the issue.

Many thanks!

 

 

 

[Pšenda]

2 minutes ago, Jojojojo said:

Colour Profile: S24F350.

Isn't that the color profile of your monitor by any chance? This should possibly be entered in the OS, not in a document or application.

[Jojojojo]

I don't know where my Colour Profile should be, I selected this one based on another file I had previously created.

I never manually changed anything in the settings so I don't know what's going on.

Can you please confirm what Colour Profile I should select going forward?

Thanks

[Pšenda]

The standard/default setting of color profiles in Affinity is this:

The most common color profile that every user and their monitor has and can display is sRGB - that's why this profile is the default in the OS (at least in Windows).
Therefore, if you do not require any specific profiles with a higher color range, I recommend using sRGB in documents.

If the specified S24F350 profile is really a profile specific for your monitor - and you used it as a profile for a document, then depending on the ICC profile settings for the monitor in the OS, colors may be displayed correctly, but only for you. When displayed on another computer - using, for example, the mentioned sRGB standard - the colors may be completely wrong.

[Jojojojo]

Hi Psenda,

Thanks for this information. I will make sure all my files will have the colour you display in the screenshot.

This answers my question, Thanks!

 

I have another question I hope you can help.

When Affinity freezes, I force close it and when restarting it all my files don't load up anymore.

It used to ask me if I wanted to open each one but not anymore.

Can you please tell me where in the settings I can enable this option.

Thanks!

[Pšenda]

17 minutes ago, Jojojojo said:

It used to ask me if I wanted to open each one but not anymore.

Can you please tell me where in the settings I can enable this option.

As far as I know, the only way to influence the creation of Recovery files is here:

[Jojojojo]

Hi Psenda,

I already have this enambled and it's not doing it anymore.

Here is my screenshot

[Pšenda]

18 minutes ago, Jojojojo said:

I already have this enambled and it's not doing it anymore.

Works fine for me - just tried it. A prompt to recovery file pops up when you open it.

[Jojojojo]

Lucky you, it doesn't work for me. Not sure if you're also on a mac.

I just tried it as well and the menu opens with the thumbnail of your files, you then have to click on the ones you want to open and then a pop up window appears asking if you want to open the recovery files you selected.

Thanks for your feedback anyhow,

 

[Pšenda]

56 minutes ago, Jojojojo said:

Not sure if you're also on a mac.

No I don't - see my signature.

57 minutes ago, Jojojojo said:

I just tried it as well and the menu opens with the thumbnail of your files, you then have to click on the ones you want to open and then a pop up window appears asking if you want to open the recovery files you selected.

Yes, this is how it works - the question about recovery pops up only when an unsaved file is opened. So is it working correctly for you?

[Jojojojo]

The behavior has changed. Before upon reopening Affinity Designer, it would automatically start showing a pop-up Recovery box for each file that was forced closed. This was I was able to find all my files quickly. Now you have to find them in the thumbnails list and click on each one manually. Only after clicking on them, does it ask you if you want to open the Recovery file. Sometimes I don't remember which ones were open so I can't locate them on the list. Why did the behaviour change? It was better before.

[thomaso]

3 hours ago, Jojojojo said:

I don't know where my Colour Profile should be

Regarding the profile for your external monitor "S24F350" it should be assigned in the macOS system preferences, while your macbook's screen should have its default Apple profile assigned (e.g. "Display", "P3", "Colour LCD", etc.). Don't use a monitor profile in Affinity as document profile.

https://support.apple.com/guide/mac-help/mchlf3ddc60d/13.0/mac/13.0

[Jojojojo]

I don't understand your instructions, I was asking for the Colour Profile in Affinity Designer Settings. 

 

[Pšenda]

5 hours ago, Jojojojo said:

Sometimes I don't remember which ones were open so I can't locate them on the list.

Are you not opening the last files you were working on using Recent Files? The last processed and unsaved file is of course at the very top of this list.

[Jojojojo]

Not really, sometimes I have files that are open for a long time and others that are more recent, so the older ones do not show up on the top when I reopen the software. What I do now is take a screenshot before force closing the app. It's a bit of a pain, but it's the solution that works for me now. Previously, when reopening the app, Affinity would show a dialogue box for each file that was force closed and ask me one by one if I wanted to reopen them.

[R C-R]

52 minutes ago, Pšenda said:

Are you not opening the last files you were working on using Recent Files? The last processed and unsaved file is of course at the very top of this list.

If the file has never been saved & the app crashes, will it still be there?

(I can't, nor do I want to crash the app on purpose to test that, so I'm not sure if that would work.)

[Jojojojo]

I work on many files at a time, and have more open tabs than I should. Unfortunately, when Affinity crashes they do not all show up at the top that's why I take a screenshot before doing a force close. Some files that I have opened and closed previously show up on the top and it makes everything confusing that's why the screenshot tells me what files I have been working on recently which helps me find them. 

[thomaso]

8 hours ago, Jojojojo said:

I don't understand your instructions, I was asking for the Colour Profile in Affinity Designer Settings. 

I am not sure if your colour/profile issue of this thread was solved, so just in case: My 'instructions' referred to this previous dialog:

To me it seemed "I don't know where…" was asking for the handling of the profile "S24F350" that you mentioned before. Since this profile name corresponds with a model name of a Samsung monitor your profile appeared to be a monitor profile (which should not be used as Affinity document profile).

But since the screenshot of your macOS monitor preferences does not show this but another monitor name (HP…) it also reminds me to a known bug in v.2.1.x with confusing/wrong profile selection in the Affinity profile list, for instance:

[Pšenda]

10 hours ago, R C-R said:

If the file has never been saved & the app crashes, will it still be there?

Of course not - in Recent files the files are listed under their names. How, and especially why, would several newly created and not yet saved/named files be listed here? As far as I know, this also applies to Recovery - if the file has not been saved/named, then a Recovery file is not created for it.

[walt.farrell]

20 hours ago, Jojojojo said:

The behavior has changed. Before upon reopening Affinity Designer, it would automatically start showing a pop-up Recovery box for each file that was forced closed.

The behavior of when you are prompted to recover files has not changed, and it has worked the same since V1.

1. If you were working on a file that had never been saved, then you would be prompted for recovery when you restart the program.
2. If you were working on a file that was previously saved (and thus, had a name and existed in the file system) you are prompted to recover it if you had made changes to it since the last time you Saved it, but this prompt only occurs when you specifically re-Open that file by name. It does not happen automatically when you restart the program.

This is complicated, though, on macOS, where you can tell macOS to automatically re-Open any files that the program had Open when it was closed, and where (if I remember correctly) there may also be an option in the application to reopen previously-open files. That would be in the General section of the application Settings. And the interactions between the macOS System option and the Affinity option are complex to understand.

[R C-R]

4 hours ago, Pšenda said:

As far as I know, this also applies to Recovery - if the file has not been saved/named, then a Recovery file is not created for it.

See @walt.farrell's last reply for more about that.

[Jojojojo]

Hi walt.farrell, 

I am on a mac and I can assure you that the behaviour has changed. Previously, upon reopening Affinity it would automatically ask me one by one if I wanted to re-open the recovery file. Now, I have to search for each file manually and this is why I now take screenshots of my files prior to force closing the app and this is why I was asking how to re-activate this in the settings.