Publisher 2.5.5 crashes when trying to flow text

[covehithe]

Using Mac 15.1 Publisher 2.5.5

Trying to create 16 page booklet which is All text.

I paste the first lot of  text (its 7 pages) into Page 1 of my booklet.

Shift and click the Red triangle  right of page.

All the text populates the 7 pages in booklet and immediately after that it crashes.

Tried it several times and it crashes.

Any ideas as to why.

thanks

 

 

[MikeTO]

Do you have hardware acceleration enabled in Settings > Performance? If so, disable it and set Display to OpenGL instead of Metal.

If you've already done that, what format is the text? Plain text, RTF, docx?

Can you share a screen recording of the issue or a sample document?

Can you share the crash report? 

 

[covehithe]

Mike  thanks for your advice.

Disabled Metal > now OpenGL

I have tried .docx & rtf

Publisher still crashes

Crash report attached

thanks

crash report 2.5.5.rtf

[MikeTO]

Serif will likely have to look into this one for you. If you're unable to share a test file in public then they may provide a private upload link when they reply.

Are you able to copy/paste the text in since it won't place?

[covehithe]

Sorry, just to clarify you want to see the crash report pasted here, which I can do.

[MikeTO]

I looked at the crash report but I'm not an expert at deciphering them so Serif will have to take a look.

Sharing a docx or rtf file that has the problem would help us narrow it down more quickly. If you're able to share it publicly one of us users could test it and figure out what in the file is causing the problem. Many users import docx and rtf files every day without issues so it's probably one specific thing and if you knew what it was you could delete that before importing the file.

Cheers

[covehithe]

Mike

I have kind of resolved the problem.

I uninstalled it and re-installed on another of my machine and it works.

So not totally satisfactory but I am able to create booklets. 

A bit disappointed because both Photo & Designer 2  work  very well with no problems.

Thanks for your help

[stokerg]

Hi @covehithe,

Are you able to replicate this in the latest version of Affinity?

If you can, can you upload the docx and RTF files you are using to our Dropbox here and i'll see if i can replicate the crash and get it logged with the Developers.

 

[covehithe]

Thanks, It has now been sorted