FrustratedNewbie Posted October 3 Share Posted October 3 Hello, I've just downloaded trials for Photo, Publisher & Designer recently. When opening, I sign in to the Affinity account, but it says it's unable to verify my licence. Naturally, I thought this was odd but didn't mind so much, but now I cannot access the software at all. Is the free trial period covered by a licence code of some description, could I perhaps enter it manually? Thank you in advance for any help you can offer, FN Quote Link to comment Share on other sites More sharing options...
Komatös Posted October 3 Share Posted October 3 Hello @FrustratedNewbie and welcome to the forums. A license is not required for the trials! The programs are/should be usable for 180 days without restriction. FrustratedNewbie 1 Quote MAC mini M4 | MacOS Sequoia 15.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2605) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.” Link to comment Share on other sites More sharing options...
FrustratedNewbie Posted October 3 Author Share Posted October 3 1 minute ago, Komatös said: Hello @FrustratedNewbie and welcome to the forums. A license is not required for the trials! The programs are/should be usable for 180 days without restriction. Thank you for the welcome. Further, many thanks for such a prompt response! I had assumed that was the case but as soon as I run the software which I've just downloaded recently, I'm asked to sign in, and it automatically checks for a licence. The first time I thought it would perhaps verify that I was simply in the trial period and then not ask again but that didn't happen. I downloaded the trial versions for macOS directly from the Affinity website on the downloads page where it clearly says each program's name followed by the words free trial, so I'm unsure what the issue is. I do note that I have two trials showing on that page (both dated 28th September). Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 3 Share Posted October 3 A couple of thoughts: You might verify that the time and date are set correctly on your computer. Can you show us a screenshot of the dialog you're getting where you're asked to sign-in? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Komatös Posted October 3 Share Posted October 3 Perhaps the following will help: Hold down the CTRL key and start the program. A Clear Userdata screen should appear. Scroll down and select the last entry. Then confirm with Clear! Quote MAC mini M4 | MacOS Sequoia 15.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2605) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.” Link to comment Share on other sites More sharing options...
FrustratedNewbie Posted October 5 Author Share Posted October 5 Unfortunately, neither of your replies worked. While checking them out though, I realised that it was a connectivity issue. The talk about the licence only confuses matters. When checking the connection via the help menu, it confirmed there was no access to the servers. Since that connection testing tool is already written, I imagine the developers could simply show a message if they couldn't confirm the licence due to such issues (as opposed to issues on their end etc). A quick change in my firewall configuration allowed the initial connection to be made and I'm now up and running. Thank you both for your assistance. Quote Link to comment Share on other sites More sharing options...
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