undercovergypsy Posted September 6 Share Posted September 6 I am being asked for a code to login to Affinity website. I don't have a code. It tells me to use my device - WTheck??? Gad. I just need to get my keys. This is irritating. I don't recall setting up 2-factor. Help Please... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 6 Share Posted September 6 Do you have an authenticator app on your phone or computer that you use for 2 Factor Authentication (2FA)? You can enable 2FA for the Affinity Store, or separately for the Affinity forums. But to do so you have to provide a code from your app before the starting will be activated. So I don't think it's possible to set it accidentally. The forum administrator's may be able to check your account to confirm whether it's activated. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
undercovergypsy Posted September 6 Author Share Posted September 6 Thank you. I have a couple of authenticators; however, I have never connected Affinity to them so none of the generated codes works. I never asked or 2FA why am I having to do this? I can't install to my new computer because of it. I won't be able to use any of my apps now. Is there a way to cancel 2FA? Thanks for your help. You are always great. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 6 Share Posted September 6 4 minutes ago, undercovergypsy said: Is there a way to cancel 2FA? You're welcome. One of the forum administrators will need to answer that, I think. But they may not be around until tomorrow morning. However, can you login to https://affinity.store/account? Or do you get the same 2FA prompt there? As I mentioned I don't think you can accidentally set it up without connecting an authenticator app. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
undercovergypsy Posted September 6 Author Share Posted September 6 Thanks, it is EVERYWHERE, including my apps that I had access to on an old computer. I have emailed affinity support but I am not sure they will answer because I used the general email address. Thanks again. Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted September 9 Staff Share Posted September 9 Hi @undercovergypsy, 2FA can only be enabled on an Affinity Store account by someone with knowledge of the accounts login details. We can see that it was enabled on your account earlier this year. Should you now wish for 2FA to be removed, please contact affinity@serif.com. Please be sure to include your name as it appears on the Affinity Store account along with the date of the most recent purchase on the account and the last 4 digits of the card used to complete that purchase. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
undercovergypsy Posted September 9 Author Share Posted September 9 I am an idiot and don't remember doing that. However, I found backup codes and was able to get myself fixed. Thank you. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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