Gedward Posted September 6 Share Posted September 6 I am running Monterey 12.7.6 on an iMac Have just paid for Photo 2 application. Have tried several times to open the app but no joy. Have tried restarting also. George Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 Hi @Gedward, Does anything at all happen when you launch the app, e.g., do you see the Affinity Photo splash screen, does the icon bounce in the dock to indicate it's launching? You could try running a factory reset by holding the Ctrl key while launching the app. If you see the 'Clear User Data' window, leave the first three options selected then hit the Clear button and see whether or not it launches... Did you purchase from the Affinity Store or the Apple App Store? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 The icon does bounce in the dock on launch, but after a while it just sits there. I purchase from the Affinity Store. Will try the Ctrl key step. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 3 minutes ago, Gedward said: Will try the Ctrl key step. Okay, let us know whether that does or doesn't work... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 That didn't work. Exactly the same outcome. Strange that when I hit the TAB button I don't see the app. But when I hit the ESC button I do. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 I take it you don't see the Splash screen is that correct? Splash Screen.mp4 5 minutes ago, Gedward said: Strange that when I hit the TAB button I don't see the app. But when I hit the ESC button I do. I'm not sure I follow, could you elaborate... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 After trying to launch the app. It bounces for quite some time in the dock. When it stops no splash screen and if I hold the TAB key down I don't see it has loaded. But when I hold the ESC key down it shows up and i can force quit it from there. Even though it's not really loaded. I know it's very strange. Quote Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 CMD + TAB shows open apps OPT + CMD + ESC shows apps available to force quit Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 So when you hold down Cmd Tab you see something like this but the Affinity Photo icon isn't shown... But when you hit Opt Cmd Esc Affinity Photo appears in the list... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 Yes exactly Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 You could try the following: Force Quit Finder then relaunch it then try launching Photo... Deleting the app and reinstall using the .dmg file or if you've deleted the .dmg file download it again from the Affinity store... Could you also confirm the specs of your iMac, i.e., RAM, free disk space etc., Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 I had the .dmg file in my downloads so just reinstalled from that. But same outcome from launch. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 The only other thing I can think of trying is to delete the Affinity Photo .plist file in case it's corrupted... If you go to: Finder > Library > Preferences (you can access the Library folder by holding the Option key and selecting it from the Go menu in the Finder) Look for the plist file com.seriflabs.affinityphoto2.plist Delete the plist file See if Photo will launch Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 Can't find that file in the preference folder. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 It should be further down the list since it's seriflabs rather than affinity... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 I can see it or find it by searching either. By name or date. Quote Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 Which I think suggests the app didn't install properly... I'm at a loss as to what else to try... Hopefully, others in the forum will have some helpful suggestions. This thread will be picked up by someone in the moderation team as well so they may be able to suggest some alternative options to try... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Gedward Posted September 6 Author Share Posted September 6 Many thanks for your help @Hangman Hangman 1 Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 6 Share Posted September 6 No problem... I'm sorry I wasn't able to find a resolution for you... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MikeTO Posted September 6 Share Posted September 6 One other thing you can try - create a new users on your computer and try launching Affinity from that account. If that works, there's something up with your current account. https://support.apple.com/en-ca/guide/mac-help/mh15191/mac#:~:text=To add a new user,User or Add Group window. Hangman and walt.farrell 2 Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.2, MacBook Pro 14" (M4 Pro) Link to comment Share on other sites More sharing options...
Gedward Posted September 7 Author Share Posted September 7 (edited) After spending most of yesterday trying to launch the app, I have thrown in the towel. I've been using PS since 1992 but I'm definitely NOT going back to Adobe, so I'll look for another app to use. Edited September 7 by Gedward Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 10 Staff Share Posted September 10 Hi @Gedward, If you would like to try getting the apps running could you check if there are any crash reports being generated that we can take a look at? The FAQ below details how to find these. Additionally, just to confirm did you try creating a separate MacOS user to launch the apps from as MikeTO suggested? Thanks Leigh 1 Quote Link to comment Share on other sites More sharing options...
Gedward Posted September 10 Author Share Posted September 10 I tried everything that was suggested including making a new user for my mac. Nothing worked. I have accepted a refund from Affinity. Cheers Quote Link to comment Share on other sites More sharing options...
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