RGTschope Posted September 4 Share Posted September 4 Hello! I am trying to switch to Affinity Publisher, but there is a problem which prevents me from using it. Every time I try to start a new file, open a new IDML or Publisher's template, the application hangs and every aspect of Windows 11 becomes sluguish to the point I must force quit Publisher or have the computer unusable (mouse gets half speed). I've read basically every similar post in here and reddit without any success. Yes, latest version of Windows, Nvidia and Intel drivers, not one software from the incompatibility list is installed, no Surround on Nvidia, fresh installs on MSI and EXE. Log.txt stops at "Attempting to create Direct3D device on default adapter". Using Nvidia RTX4070. Intel i7-9700k. Disabled Intel 630 on Bios. Warp does work, but I don't consider it an option, since hardware acceleration is kinda important to me and I find frustrating that I should consider a lesser solution. Designer has the same problem. I don't have Photo to try it also. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 4 Share Posted September 4 Welcome to the Affinity forums, @RGTschope. Sounds like you've done some good research so far, and off-hand I've not seen that problem before. Can you share your log.txt file here, please? Also, could you run dxdiag from a command prompt, Save the results, and share that, too? You might try this, too: Press and hold Ctrl while you start the application. Release Ctrl when you get the Clear User Data dialog. (You might need to watch the Task Bar and click on the application icon when it appears before you'll get that dialog.) Leave the first 3 items checked, and also check the one to run without Hardware Acceleration (OpenCL). Then press the reset/clear button, and see if you get further. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
RGTschope Posted September 4 Author Share Posted September 4 Hello! I've already tried to clear user data and tried running without hardware acceleration. But, did it again, just in case, to no avail. Funny thing is that log.txt wasn't updated. Here are the 2 requested files Thanks a lot! Log.txt DxDiag.txt walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 4 Share Posted September 4 Sorry, but I'm afraid I don't know what's happening, and don't have any further suggestions. Someone from the Serif team should be able to help, when they get to this topic. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
RGTschope Posted September 4 Author Share Posted September 4 No worries! Thanks a lot for your input anyways! Quote Link to comment Share on other sites More sharing options...
wonderings Posted September 4 Share Posted September 4 Have you simply tried reinstalling the Designer and Publisher? Quote Link to comment Share on other sites More sharing options...
RGTschope Posted September 4 Author Share Posted September 4 Yep, both EXE and MSI versions, for both of them Quote Link to comment Share on other sites More sharing options...
carl123 Posted September 4 Share Posted September 4 9 minutes ago, RGTschope said: Yep, both EXE and MSI versions, for both of them EXE and MSI are the same package so I assume you mean you have tried the MSIX Sometime you have to remove the driver and install it from scratch to fix odd problems Instructions below Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
wonderings Posted September 4 Share Posted September 4 Very bizarre, something is obviously triggering something bigger for it to bog down your whole system. I tried installing Publisher in Windows 11, but then realized it would not help as I can't replicate as I am using Windows 11 ARM on a Mac, so not comparing apples to apples. It did run smooth and no hangups as you described though. Quote Link to comment Share on other sites More sharing options...
RGTschope Posted September 4 Author Share Posted September 4 21 minutes ago, carl123 said: EXE and MSI are the same package so I assume you mean you have tried the MSIX Sometime you have to remove the driver and install it from scratch to fix odd problems Instructions below I was avoiding have to do that (did a clean install of the latest nvidia driver yesterday). But, I`ll do it and let`s see what happens. Thanks! Quote Link to comment Share on other sites More sharing options...
RGTschope Posted September 4 Author Share Posted September 4 Nope, DDU did not do the trick walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
RGTschope Posted September 5 Author Share Posted September 5 So, an update that I hope gives some answers to the tech team and other users. Since I had to completely remove my nvidia drivers, I went to Nvidia control panel and was changing some settings that I had per app. I have 2 monitors, a work one and a TV that I only turn on when I want to play some games. I`ve noticed that Windows recognized the TV and was using it, even though it was in standby mode, and Nvidia nView was recognizing the TV, but not using it. So I marked the TV for it to be used by nvidia. My screen went black and only returned after I effectively turned on the TV. So far so good. Out of curiosity I`ve started Publisher and... bang... it was working. A funny side effect is that, if the TV is off, my main monitor becomes black. So I have to manually unmark the TV from nView if I want to work without the TV on, but, even if that is the case, Publisher works. So, somewhere in this mess there is a bug that is probably something between nvidia drivers and Windows, and Publisher is only suffering the fallout. Thanks everybody for their input. If anyone need data collection for this problem, let me know! Some hardware info, in case it helps, my main monitor is an Asus Proart PA279 on DisplayPort 1.4, and the TV is an LG CX on HDMI 2.1, that is connected to a soundbar via eArc (seems important because it behaves in windows display a little different if disconnected from the soundbar). walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
shello6 Posted November 3 Share Posted November 3 I just signed up here to thank you. This was the solution. I never thought about turning on my second monitor. It was the issue. I tried so many steps before that for it to be such a simple solution. Omg. Quote Link to comment Share on other sites More sharing options...
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