still happening since v1 - photo WILL NOT open

[deannab]

this has happened since the first time i downloaded photo years ago. it won't open, now even after uninstall/reinstall. usually it would work until i shut the computer down, then have to reinstall. now it won't even start after reinstall. was told in the past to not let it connect to the VPN, which worked until MSIX which hides the application EXE. tried the beta installation, and still no luck.

i have images to process for a new web site and this is really setting me back. how does this get fixed?

thanks 

[walt.farrell]

If the MSIX version doesn't work well with your other applications, then I suggest you uninstall the MSIX, download the EXE/MSI installer, and install that instead.

Note that if you do this, you will need to be careful whenever the apps prompt you to Download an updated version, and make sure you continue to Download the EXE/MSI version instead of the MSIX version.

[deannab]

have tried both the MSIX and EXE versions, neither worked

[walt.farrell]

2 hours ago, deannab said:

have tried both the MSIX and EXE versions, neither worked

And did you check your firewall and/or VPN configuration to make sure the application was not being restricted?

Also, when you try to run it, how does it fail?

[Lee D]

@deannab On top of @walt.farrell suggestions.

Have you tried opening the app using the CTRL key? Hold down the CTRL key and open the app, when the options appear release the key. Leave the default options checked but also check Disable Hardware Acceleration (V2 only) and then click Clear.

If you're still using V1, follow the steps in this FAQ article to disable Hardware Acceleration.

It's also worth checking to see if Windows is up to date and if any updates are available for your graphics drivers.

It may also be worth checking the Windows Event Viewer and exporting the logs to be checked.

[deannab]

@walt.farrell i did do both of those things

@Lee D tried that just now and it worked until i restarted my computer. now those methods don't work at all. forgot to turn off hardware acceleration but can't do that until i can get it to start again.

[Ron P.]

Have you tried using the flag mentioned in this FAQ post?

 

[deannab]

the cmd method only works once. have to do it every time i reopen it. made sure the hardware accelerator was turned off, app allowed through firewall and not using VPN. think i'm gonna try and reinstall.

[deannab]

have reinstalled, checked all the things in previous message, and now i get this

 

[deannab]

and just like that, it's working now. baffled. 

[deannab]

and it's not working again

[deannab]

once the computer is off for any length of time affinity stops opening again

[deannab]

uninstalled, reinstalled, checked everything above. still won't open. getting error from screenshot above for both photo and designer

 

[deannab]

I NEED THESE APPS TO WORK THIS IS HOW I MAKE MONEY

[walt.farrell]

Sorry you're still having this problem, @deannab.

When it occurs, please open a Windows Command Prompt and try the command ping localhost and tell us the results.

[deannab]

Pinging deannab [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

[deannab]

the CMD method worked today anyway.

[walt.farrell]

1 hour ago, deannab said:

the CMD method worked today anyway.

I think you mean Ctrl, if you're referring to resetting the application. Cmd wouldn't do anything for that.

[deannab]

On 10/24/2024 at 4:21 PM, walt.farrell said:

I think you mean Ctrl, if you're referring to resetting the application. Cmd wouldn't do anything for that.

this is the CMD method i was talking about. and as usual, had to use it again or the app won't open no matter how many times i disable hardware acceleration

EXE/MSI

To use the flag, press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt.

*Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo 2\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now launch.

*If you installed the app to a different location or you're using Affinity Publisher or Designer, please update the location to point to correct folder.

[deannab]

here we go again ...

haven't used the programs in a while and they won't open. updated, still no success. the CMD method above works, hardware acceleration is turned off but still can't open it without the dos commands.