LINE IT Posted September 1, 2024 Posted September 1, 2024 Hi, I have a Surface Pro X and I was able to use Affinity Photo normally. Recently when opening a photo, the images don't show but you can see it in the preview. Most cases, you don't see the image on the preview. What would have caused this?
LINE IT Posted September 1, 2024 Author Posted September 1, 2024 I have tried repair and reset from the app settings, but it didn't fix the issue.
walt.farrell Posted September 1, 2024 Posted September 1, 2024 Welcome to the Affinity forums. For the future, it's useful to include the complete application window in screenshots. But for now, it looks like you are significantly zoomed in. What do you see in the workspace and in the Navigator panel if you decrease the zoom using the Navigator panel? Or using Zoom > View to fit (Ctrl+0)? Also, how did you create or open this this file? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
daveidmx Posted September 1, 2024 Posted September 1, 2024 I'm seeing similar issues on my Surface Pro 9 5G (ARM64), Win11 23H2 22635.4145. In one case, I opened a .HEIC iPhone image by dragging a file from Explorer onto Photo. The main image view is grey, the histogram looks like a histogram but for the wrong image content, the thumbnail in Layers looks to be a corrupt buffer, and the Navigator view shows transparency. In another case, I created a new blank image, then filled the image with a solid blue color, and it behaved similarly incorrectly, showing only grey pixels and what appears to be a corrupt Layers thumbnail, etc.. I also notice that if I click tabs between Histogram and Color, each time the Histogram appears, the graph values are different, and each time the Colors tab appears, the rendering of the swatches and UI control backgrounds show different corrupt content.
LINE IT Posted September 4, 2024 Author Posted September 4, 2024 The new update 2.5.5 has fixed it. Thanks. walt.farrell 1
Staff stokerg Posted September 9, 2024 Staff Posted September 9, 2024 Hi @daveidmx and Welcome to the Forums, Can you just try clicking Edit>Settings>Performance and untick hardware acceleration at the bottom of this window (if it's enabled) close Settings and you'll be asked to restart Affinity. Once restarted, try opening an image again and let me know the results.
daveidmx Posted September 12, 2024 Posted September 12, 2024 The 2.5.5 release fixed my issues as well.
GoldKarat Posted August 22 Posted August 22 On 9/9/2024 at 8:59 AM, stokerg said: Hi @daveidmx and Welcome to the Forums, Can you just try clicking Edit>Settings>Performance and untick hardware acceleration at the bottom of this window (if it's enabled) close Settings and you'll be asked to restart Affinity. Once restarted, try opening an image again and let me know the results. This worked for me, thank you very much!
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