Duamn Posted August 30 Share Posted August 30 (edited) Hello team, Affinity Publisher keeps crashing on me when I try to export to PDF. I've dug through the forum, tried all PDF presets, tried a copy of the file and cleared user data. The file crashes either when filling the progress bar when exporting, or when completing preview loading percentage. PD: (and by crashing I mean Affinity Publisher just closes and I get an incomplete broken export file on the folder). Edited August 30 by Duamn Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 30 Share Posted August 30 Hi @Duamn and welcome to the forums, There will undoubtedly be one particular layer or associated file causing the export to crash... Can you use the Save as Package option (in the File menu) to Save your Publisher file which will then create an Image folder for any Linked Graphics alongside a .afpackage file (you'll need to save this to a new empty folder), then Zip everything up and upload the Zip file so we can take a look at what is causing the crash? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Duamn Posted August 30 Author Share Posted August 30 Totally. Do you have any documentation on how I can upload the file? I've never asked for support over here before. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 30 Share Posted August 30 Just now, Duamn said: Totally. Do you have any documentation on how I can upload the file? I've never asked for support over here before. Sure, you can simply drag the zip file to your post when you reply or select the choose files... option at the bottom of your reply window to manually select the file... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Duamn Posted August 30 Author Share Posted August 30 Here it isAP_Support_ExportCrash.zip Quote Link to comment Share on other sites More sharing options...
mopperle Posted August 30 Share Posted August 30 Opens fine, but then crashes while generating the preview. No error message, no entry in the Windows Eventviewer. @Duamn Please provide a crash report as described here: Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro Link to comment Share on other sites More sharing options...
Duamn Posted August 30 Author Share Posted August 30 Hello @mopperle, I have a bunch, so I zipped them all just in casereports.zip Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 30 Share Posted August 30 Hi @Duamn, The crash is caused by the dashed line on Page 74... Edit: If you change the dashed line to use a Square instead of a Round Cap the file appears to export without crashing... equally redrawing the stroke fixes the issue as well... PlaytestDoc_v0.mp4 File with Stroke Redrawn PlaytestDoc_v0.1.afpub mopperle and NathanC 2 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MikeW Posted August 30 Share Posted August 30 Using APub 2.4x, Win 10. Did the whole pdf (attached), but here's a screen shot of page 74. PlaytestDoc_v0.1.pdf Quote Link to comment Share on other sites More sharing options...
Duamn Posted August 30 Author Share Posted August 30 Thanks folx, it works when I remove that line. I'll have to figure out how to add it back without it crashing, but it's better than nothing. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 31 Share Posted August 31 15 hours ago, Duamn said: I'll have to figure out how to add it back without it crashing... Hi @Duamn, Redrawing the stroke fixes the issue... PlaytestDoc_v0.1.afpub Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 20 Staff Share Posted September 20 Apologies for the late reply on this one, but i've logged the problematic file with the curve extracted with the developers into what's causing this. I found that switching the curve type to the 'solid' line style, removing the pressure profile and then toggling it back to the dash style similarly prevents the crash, but I can't seem to trigger the crash from scratch. Great detective work on finding the culprit @Hangman! Hangman 1 Quote Link to comment Share on other sites More sharing options...
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