Affinity photo crash when switching tool

[freid229]

When using Affinity Photo version 2.5.3, I'm experiencing a constant crash when switching from the paint tool to the smudge/blur and vice versa. The bug is reproductible and happening quite often.

The crash happens on files after a certain time. It does not seems to happen on fresh documents.

Hardware Acceleration is off. Using Windows 11 Version 10.0.22631 Build 22631.

I'll share a file if possible when I'm able to reproduce the bug on a document I'm free to share.

Really looking forward a solution as when the crash starts they are frequent and provoke a lot of rework.

Thanks in advances.

 

Edited August 22, 2024 by freid229
Removed attached files

[Komatös]

Hello and welcome to the forums, @freid229

Outdated graphics card drivers are often the problem.

[freid229]

Thanks for taking the time and hello @Komatös

Graphics card driver is up to date. I did an update yesterday and the problem was persistent before this update and happened.

For information, I run an NVIDIA 3080 RTX.

[walt.farrell]

48 minutes ago, freid229 said:

I did an update yesterday

Specifically of the graphics drivers?

More info in the FAQ: 

Also, are you getting a crash report?

Additionally, the Windows Event Viewer logs may be useful:

 

[freid229]

Hello @walt.farrell,

As said in the post prior, yes, the graphic card drivers are up to date.

I have attached 2 crash report and the logs.

Hope this help!

283726e8-a228-4dda-b00c-a43cc19b6aa8.dmp 90838b6d-11e9-4ec5-b119-fe924e5259aa.dmp Csystemlogs.evtx Applicaionlogs.evtx

[walt.farrell]

12 hours ago, freid229 said:

Hope this help!

I hope it will help Serif when they get to this topic. Unfortunately, I don't know enough about the system or application internals to make much sense of the files myself. But I didn't see anything obvious that suggests the cause of the issue.

[DWright]

Hi @freid229,

I have investigated the log files that you sent and there are a lot of .NET framework errors for both Affinity Photo and Designer and also several other programs, can you please use the following link to download and install the latest .NET framework 4.8

https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer

[freid229]

I have used the link but the installer stopped since it is already installed. I've run windows update and it is at it's latest version. I've upgraded to Affinity Photo 2.5.5 and I'm still experiencing crashes.

net_update.rtf

[freid229]

I've found that I have some bad RAM in my computer. Will replace the part and update if the problem resolves itself. I have a feeling that perhaps this was the source of the crashes.

[Mr.Caustic]

I am also experiencing the same issue. I have noticed that it happens more often with smudge and brush/erase tools that have feathered edges (things like soft brushes, etc). My drivers and net framework are up to date. My hardware works perfectly, so no issue there.

I have noticed that the issue started occurring more often after the new patch. I did have some crashes before, but not as regular as now.

Also, how do I get the crash report? Thanks!

[walt.farrell]

22 hours ago, Mr.Caustic said:

Also, how do I get the crash report?