Affinity Designer and Photo continually downloading assets

[Mouse]

Hi

I got a new iPad yesterday.  Never had one before.

I purchased AD 2 and AP 2 for the iPad and started to learn how to use them.  I noticed the brush packs on my account were missing, so I downloaded them.

When I briefly opened another app and came back to Affinity Desigher the assets that had been mostly downloaded were back to zero and starting to upload all over again.

I waited for ages so that they were all downloaded and thought that would be it, but this morning they are all gone again.  All except one brush set on Designer, and a completely different brush set on Photo.

Is this a bug, or is it only possible to have one set of purchased bruses available at any one time on the iPad?

EDIT: If it's important, this is a 13" Air 2024 with 512GB

Edited August 22, 2024 by Mouse
additional information

[walt.farrell]

You can have multiple sets of brushes installed, but the way that iPadOS manages apps means you should stay on the App that is downloading, and make sure it stays active until the downloading and installation of the brushes finishes. Don't switch away to another app, and don't let the iPad or screen go to sleep. Closing the Account dialog and continuing to use the app should work in my experience, though.

I'm not sure that there's anything the Affinity team can do about this, and I don't think there's a bug here (but I can't say that for sure). I think it's just that iPadOS is not a true multi-app OS, and suspends or terminates applications frequently when you switch away from them.

[Mouse]

Thanks very much for explaining it to me, Walt.  I've always used PCs and never had anything Apple before, so this is all completely alien to me.

Now I've worked out how to stop it going to sleep without having to touch the screen every 15 minutes I will see if I can get my brushes downloaded and make them stick.

[walt.farrell]

You're welcome.

 

[Mouse]

Success!

Thanks again