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Never ending "loading document." Tried disabling hardware acellerating. If this is a "missing resource" issue, it is absurd that I lose all data.


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I've read a few other posts and the issue seems to be a missing resource in the file stopping it from loading. I have now lost work in multiple documents because of this issue, because I, like a normal person constantly relocate files etc and don't always remember to embed files.

How can the default resolution be that the file doesn't open and all data is lost?

Edit: I also tried the dropping the file into a new document, which works, but is not able to be edited because the copy clipboard to new document locks up too.

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9 hours ago, yeieee said:

How can the default resolution be that the file doesn't open and all data is lost?

Hi @yeieee,

That doesn't sound like a missing resource issue. The expectation would be that the file should still be open and just notify you of any missing resources.

Can you upload a file where you see the issue along with any linked resources? Zip them all up and upload the zip file, and then we can take a look at what may be causing the problem with opening your file.

Can you also confirm where the Affinity and resource files are located: on your internal Hard Drive, external Hard Drive, Network Drive, or in the Cloud?

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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I apologize if I was a bit flippant before. I worked a long shift and have had this happen numerous times now and have obviously become a bit aggravated. I appreciate you taking the time and looking these over for me.

I've got two zipped files to share:

  1. The Bible Study one has linked resources included and never loads.
  2. The Christmas Flyer has no external resources that I know of, but returns the never ending loading document message as well.

I usually keep files I'm actively working on in Google Drive Desktop to sync between multiple computers, but once the program/event has passed, I typically move them to my internal hard drive on my iMac and back them up on an external hard drive too. I have not checked the version on my external hard drive yet. The 2 files I provided are currently being accessed from my iMac's internal HD.

Bible Study Amy Brace.zip Christmas Break Camp Flyer.zip

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Hi @yeieee,

Don't worry, I feel your frustration...

The good news is that both files open without issue so there is nothing wrong with the files themselves...

 

I suspect the issue is having the files located on Google Drive...

Even though both files you've uploaded are currently accessed from your iMac's internal HD the QR Code in the 'Christmas Break Camp Flyer' still uses the Google Drive link which may be the issue with that file...

All five embedded images in the 'Bible Study' file also use the Google Drive Link...

I've set all the graphics for both files to Linked and have attached two new zip files.

  1. If you unzip these into new folders on your internal Hard Drive see if you can open the Designer files which no longer use the Google Drive Link for any of the graphics
  2. If you can go to Resource Manager in Designer, select all the listed Linked files and change them to Embedded and Resave both Designer files
  3. Quit Designer, relaunch and see if you are still able to open both Designer files

Let us know if that makes any difference...

Bible Study Amy Brace New.zip Christmas Break Camp Flyer New.zip

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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Hi @yeieee,

That's really good to hear...

1 minute ago, yeieee said:

How can I do this myself though, as I know I have various files that likely have this issue. Some that I have given up on previously

If you move all files (Designer and Embedded) to your internal HD and then temporarily disable the link to Google Drive I think the Designer files should open. If you then check Resource Manager and use the Replace option to replace any embedded files that still show the Google Drive link, with the versions now on your internal HD so there are no longer any embedded files showing a file path to Google Drive.

Resave the Designer files and in theory, all should work again but if you still have problems feel free to upload any problem files and I can repeat the exercise for you...

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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@Hangman Yes, temporarily disconnecting Google Drive did the trick with the files located on my internal HD. Will relink resources as necessary.

Thank you so much for this fix.

I will let you know if any other issues arise. Crossing my fingers :)

Thanks again!

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@yeieee,

Glad to hear that worked and you can open your files again...

No problem at all, happy to help... hopefully, you will have problem-free files moving forward... :)

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861

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@Hangman This is embarrassing, but I was opening the file I downloaded from you when I suggested it was working :/

The original file I have on my internal HD is still not loading even with Google Drive disabled and closed.

Edit: I also noticed if I try to open with Affinity Publisher, I get the error message that it is already open in Affinity Designer, even after a computer restart and Designer never opened. This detail may not mean anything, but I thought it was odd.

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@yeieee,

Is the original file, the one that won't open, a duplicate of one of the two files you uploaded earlier or is this a different file?

If you can upload that particular file I'll see if I can fix that version for you. I'm slightly unsure why it won't open if the link to Google Drive has been disabled but taking a look at the file may point to something...

The error message you see when trying to open the file in Publisher is because even though the file failed to open in Designer it likely created a hidden ~lock~ file which doesn't get deleted when you quit Designer so Publisher thinks the file is still open in Designer even though it isn't.

If you view hidden files, Cmd Full Stop on macOS and take a look in the folder containing the Designer file you will probably see a greyed out ~lock~ file. If you delete it you should then be able to try opening the file in Publisher without receiving the error message, though I suspect you'll still see the same loading issue if any of the embedded files are confused with the file path link to Google Drive...

Let us know if that works and feel free to upload the problem file... I'll then do the necessary and create a version that should open for you...

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The original file is the one I originally sent. Which I would like to learn how to open myself because I have numerous other files that have this same issue.

So although you fixed the issue for the two files and sent them back and they work now, the original files still don't work. 

Perhaps I need a better understanding of how to disable Google Drive to make this work? I simply quit the program.

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Hi @yeieee,

I don't personally use Google Drive to synch data, but I believe you can temporarily stop or pause syncing either to specific folders or to Google Drive itself under the settings of the Google Drive app by either quitting the app, selecting 'pause syncing' or in the setting preferences unselecting 'Sync with Google Drive'...

Please ensure you have backup copies of your files before attempting to pause syncing just in case... The absolute last thing you want is to lose any files...

Technically I think Quitting the Google Drive app should stop files syncing, but because the files are embedded the file path to the embedded file doesn't change so if it is the file path causing the issue when opening the file then I think you are stuck in a loop so quitting the Google Drive app or pausing the synch may not work after all... Having said that your files opened for me without issue so I'm slightly unsure why they don't for you once you've quit the app...

If you have no joy, I'll happily look at any problem files for you... How many problem files do you think you may have?

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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@Hangman it's unfortunate that we can not determine the way to resolve this issue without including the assistance of a 3rd party every time.

I've been using this software for almost 2 years at my job. It's hard to say how many files are affected, but I don't really have the time to sort through them all.

Would you be opposed to me periodically dropping a file in this thread that's affected? You seem like a pretty active forum member... that's about the best way I can think to proceed.

Thoughts?

Thanks again.

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@yeieee,

One further thought I had this morning (if I haven't already suggested it) is to rename the folder on Google Drive containing the Linked or Embedded Files.

If you try that with one of your problematic files, does that allow you to open the Designer file while showing the Missing Resources window? If it does and you Click 'No' when you see the Missing Resources window, can you successfully Replace the Linked and embedded files with versions located on your internal HD? You'd do that via Resource Manager...

24 minutes ago, yeieee said:

Would you be opposed to me periodically dropping a file in this thread that's affected? You seem like a pretty active forum member... that's about the best way I can think to proceed.

No problem at all... or just DM them...

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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Well, these files are no longer in the cloud with Google Drive, they have been relocated to my iMac's internal Hard Drive.

And I'm not necessarily sure it is the relocation that creates the issue, because I have a file that I have only stored within Google Drive as far as I remember and I can no longer open it either as it creates the never ending loading issue.

I did try renaming the file structure to break the links, but no change. Files still do no open :/

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Hi @yeieee,

Feel free to zip all the files that won't open so there is one folder per file that includes the respective Linked or Embedded files and either DM them to me or upload them if you're happy to do so and I'll see if I can get them all to a state where they can be opened again...

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Now I'm having trouble with the file you fixed for me and I then modified for another version/session of the program.

Idk what it is, the only thing I see that's a bit weird is that the resources aren't all linked in the resource manager. As in, a couple of the photos aren't even there... yet they show up in the file?

When I try to delete the photo or remove the mask, the software freezes.

I have been having a lot of trouble with Affinity lately and am close to be on my way out. Unfortunately, all these issues cost me time.

Screen Shot 2024-08-28 at 4.27.28 PM.png

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Hi @yeieee,

Could you upload the file in question so I can take a look…

I’m wondering whether a factory reset of Designer might be worth a try if you’ve not already tried that…

Note:  Completely resetting the app back to the default settings will lose any customisation you've made to the tools and the UI...

Then, if you hold down the Ctrl Key while launching Designer until you see the Clear User Data Screen, leave the first three options ticked, click the Clear button and let Designer finish launching and then see if you can open any of your problematic files…

I’m not convinced it will make any difference but it’s certainly worth a try…

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10 hours ago, Hangman said:

Then, if you hold down the Ctrl Key while launching Designer until you see the Clear User Data Screen, leave the first three options ticked, click the Clear button and let Designer finish launching and then see if you can open any of your problematic files…

Just a note: If you have only those first 3 options ticked, you won't lose Brushes, Assets, etc. and so they won't need to be exported first. This form of reset is safe in that regard, though the 3rd box (if I remember correctly; away from the PC/Mac) will reset the current Studio layout . So leave that option off, or Save the current layout as a Studio Preset first (Window.> Studio).

-- Walt
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6 minutes ago, walt.farrell said:

Just a note: If you have only those first 3 options ticked, you won't lose Brushes, Assets, etc. and so they won't need to be exported first. This form of reset is safe in that regard, though the 3rd box (if I remember correctly; away from the PC/Mac) will reset the current Studio layout . So leave that option off, or Save the current layout as a Studio Preset first (Window.> Studio).

Typed very late last night, actually, copied from the FAQ without thinking but yes, you're right, post amended accordingly...

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On 8/28/2024 at 8:00 PM, Hangman said:

Hi @yeieee,

Could you upload the file in question so I can take a look…

I’m wondering whether a factory reset of Designer might be worth a try if you’ve not already tried that…

I was away from my office for a while. Hope you were able to step away for Labor Day as well if you're in the United States.

Thanks for your suggestions. Here's the file in question! I will see what you say and then try a factory reset and see what happens. Hopefully that's the trick, eh?

Bible Study Marilyn Richards.zip

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Hi @yeieee,

I'm based in the UK so no Labor Day for me I'm afraid... hope you had a good one though...

I've attached two zipped files, one with the two graphics embedded and the other with them Linked.

Let me know if you can open either or ideally both without issue...

Bible Study Embedded.zip

Bible Study Linked.zip

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

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You all get more annual vacation than us typically, right? I am savoring Labor Day ;)

Both of those files worked fine for me. Although, I honestly think I may have got mixed up and already resolved the issue in that file. My bad.

I think we've messed around with this file (attached) already, but perhaps you could do the [linked] and [embedded] versions of that too and see what happens?

I did try doing the factory reset and opening a known problematic file and still nothing.

Thanks for sticking with me so long :)

Christmas Break Camp Flyer.zip

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4 minutes ago, yeieee said:

You all get more annual vacation than us typically, right? I am savoring Labor Day ;)

We do, any excuse for a day off for us Brits... :)
 

4 minutes ago, yeieee said:

I think we've messed around with this file (attached) already, but perhaps you could do the [linked] and [embedded] versions of that too and see what happens?

We have but no problem at all... Again I've attached one of each... Let me know if both open successfully for you...

Christmas Break Embedded.zip

Christmas Break Linked.zip

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861

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Both worked. I noticed the linked one opened with Publisher, but I was also able to open it with Designer.

So what exactly are you doing? Is there a way for me to replicate your method?

I run Affinity on my iMac and Macbook Air, but (correct me if I'm wrong) I'm pretty sure Affinity licensing says it can be run on as many devices as long as it is only one user.

I do have access to some PCs here as well that I could install the suite on and implement your method of resolution?

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