Affinity Designer 2

[Mokkia08]

I'm having trouble using Affinity Designer 2, after a few minutes of use, the software crushes and the Computer reboots. It happened once with Affinity Publisher too, but after that it hasn't happened again, with Designer I can't work at all. Today is the first time I'm attempting using AD, I've untick already Hardware Acceleration, but it just gave me a few minutes more of work. What can I do?

[walt.farrell]

Welcome to the Affinity forums, @Mokkia08.

3 hours ago, Mokkia08 said:

and the Computer reboots.

The Affinity applications themselves cannot crash Windows. When that happens, the most likely indication is that you either have a hardware error (CPU, memory, GPU) or an error in some system-level component of the system such as a GPU driver.

I would start with checking your GPU drivers and updating if they are not current, as that can often resolve issues. You'll find advice for that in this FAQ:

Also, if the system crashes you should find information in the Windows Event Viewer logs that will be useful. For that, please see this other FAQ:

The FAQ discusses getting an application log, which will be useful. But I think you should also get a system log, as it should also have something useful.

You might also see if you got any crash reports from the Affinity application: 

 

[Mokkia08]

Many thanks for your reply! I've been doing some research (while waiting for a reply without knowing I wouldn't receive a notification 🥲) and I often read about possible problems with the gpu...so I thought, maybe is because I don't have a dedicated one? (I know, shocking!) Well, I decided to buy a new laptop with a Nvidia Geforce rtx 4070. I will see if something change

[walt.farrell]

You're welcome.