geordiebe Posted June 30, 2016 Share Posted June 30, 2016 ------------------System Information------------------ Time of this report: 6/30/2016, 15:09:22 Machine name: DESKTOP-83EBJOU Machine Id: {C1F9A7D7-18BF-4863-88A0-AB3FA8113002} Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 14371) (14371.rs1_release.160617-1723) Language: English (Regional Setting: English) System Manufacturer: Microsoft Corporation System Model: Surface Pro 3 BIOS: 3.11.1150 Processor: Intel® Core i5-4300U CPU @ 1.90GHz (4 CPUs), ~2.5GHz Memory: 8192MB RAM Available OS Memory: 8098MB RAM Page File: 5877MB used, 10316MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 144 DPI (150 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.14371.0000 64bit Unicode DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information ------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. --------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail) ---------------Display Devices--------------- Card name: Intel® HD Graphics Family Manufacturer: Intel Corporation Chip type: Intel® HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_00051414&REV_0B Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]Device Problem Code: No ProblemDriver Problem Code: Unknown Display Memory: 2160 MB Dedicated Memory: 112 MB Shared Memory: 2048 MB Current Mode: 2160 x 1440 (32 bit) (59Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SEC3542 Native Mode: 2160 x 1440(p) (59.955Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dllDriver File Version: 20.19.0015.4331 (English) Driver Version: 20.19.15.4331 DDI Version: 12 Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 2.0Graphics Preemption: Primitive Compute Preemption: Thread group Miracast: SupportedHybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 18/11/2015 01:00:00, 35016288 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B78E66-4956-11CF-4F67-0A20B7C2D935} Vendor ID: 0x8086 Device ID: 0x0A16 SubSys ID: 0x00051414 Revision ID: 0x000B Driver Strong Name: oem70.inf:5f63e5341cc65b69:iHSWM_w10:20.19.15.4331:pci\ven_8086&dev_0a16&subsys_00051414 Rank Of Driver: 00D10001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported -------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0288&SUBSYS_10EC0191&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7543 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 30/06/2015 00:00:00, 4507152 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX 2.0 Listen/Src: No, No I3DL2 Listen/Src: No, NoSensaura ZoomFX: No ---------------------Sound Capture Devices--------------------- Description: Microphone Array (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7543 (English) Driver Attributes: Final Retail Date and Size: 7/1/2015 09:48:58, 4507152 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ---------------------Video Capture DevicesNumber of Devices: 2--------------------- FriendlyName: Microsoft LifeCam Front Location: Front SymbolicLink: \\?\usb#vid_045e&pid_07be&mi_00#6&20d80b47&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_045E&PID_07BE&REV_2152&MI_00,USB\VID_045E&PID_07BE&MI_00 DriverDesc: Microsoft LifeCam Front DriverProvider: Microsoft DriverVersion: 5.20.1034.0 DriverDateEnglish: 6/16/2014 00:00:00 DriverDateLocalized: 16/06/2014 00:00:00 Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: Microsoft LifeCam Front Parent: USB\VID_045E&PID_07BE\5&16b1ae89&0&7 DriverProblemDesc: n/a UpperFilters: TrueColor LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\TrueColor,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging.Webcam FriendlyName: Microsoft LifeCam Rear Location: Back SymbolicLink: \\?\usb#vid_045e&pid_07bf&mi_00#6&19f26b98&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_045E&PID_07BF&REV_2152&MI_00,USB\VID_045E&PID_07BF&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 10.0.14371.0 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 21/06/2006 00:00:00 Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: Microsoft LifeCam Rear Parent: USB\VID_045E&PID_07BF\5&16b1ae89&0&8 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging -------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: HIDI2C Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x1B96, 0x1B05 FF Driver: n/a Device Name: Gamepad Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x05AC, 0x3232 FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: Gamepad Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x05AC, 0x3232 FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: GPIO Button Driver Attached: 1 Controller ID: 0x0Vendor/Product ID: n/a FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: GPIO Button Driver Attached: 1 Controller ID: 0x0Vendor/Product ID: n/a FF Driver: n/a Device Name: HIDI2C Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x1B96, 0x1B05 FF Driver: n/a Device Name: Surface Type Cover Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07E8 FF Driver: n/a Device Name: HIDI2C Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x045E, 0x07C4 FF Driver: n/a Poll w/ Interrupt: No -----------USB Devices-----------+ USB Root Hub (xHCI)| Vendor/Product ID: 0x8086, 0x9C31| Matching Device ID: USB\ROOT_HUB30| Service: USBHUB3| Driver: USBHUB3.SYS, 6/18/2016 12:08:37, 531728 bytes|+-+ USB Input Device| | Vendor/Product ID: 0x045E, 0x07E8| | Location: Port_#0003.Hub_#0001| | Matching Device ID: USB\Class_03| | Service: HidUsb| | Driver: hidusb.sys, 6/18/2016 12:08:37, 38400 bytes| | Driver: hidclass.sys, 6/18/2016 12:08:37, 155136 bytes| | Driver: hidparse.sys, 6/18/2016 12:08:37, 40960 bytes| || +-+ Surface Type Cover Filter Device| | | Vendor/Product ID: 0x045E, 0x07E8| | | Matching Device ID: HID\VID_045E&PID_07E8&Col01| | | Service: kbdhid| | | Driver: kbdhid.sys, 6/18/2016 12:08:37, 39424 bytes| | | Driver: kbdclass.sys, 6/18/2016 12:08:37, 58128 bytes| | || +-+ HID-compliant mouse| | | Vendor/Product ID: 0x045E, 0x07E8| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE| | | Service: mouhid| | | Driver: mouhid.sys, 6/18/2016 12:08:37, 32256 bytes| | | Driver: mouclass.sys, 6/18/2016 12:08:37, 55056 bytes| |+-+ Marvell AVASTAR Bluetooth Radio Adapter| | Vendor/Product ID: 0x1286, 0x204B| | Location: Port_#0006.Hub_#0001| | Matching Device ID: usb\vid_1286&pid_204b| | Service: BTHUSB| | Driver: BTHUSB.SYS, 6/18/2016 12:08:37, 84992 bytes| | Driver: bthport.sys, 6/18/2016 12:08:37, 965632 bytes| || +-+ Microsoft Bluetooth Enumerator| | | Matching Device ID: bth\ms_bthbrb| | | Service: BthEnum| | | Driver: bthenum.sys, 6/18/2016 12:08:37, 114176 bytes| | || | +-+ Bluetooth HID Device| | | | Vendor/Product ID: 0x0000, 0x0323| | | | Matching Device ID: BTHENUM\{00001124-0000-1000-8000-00805f9b34fb}| | | | Service: HidBth| | | | Driver: hidbth.sys, 6/18/2016 12:08:37, 108032 bytes| | | | Driver: hidusb.sys, 6/18/2016 12:08:37, 38400 bytes| | | | Driver: hidclass.sys, 6/18/2016 12:08:37, 155136 bytes| | | | Driver: hidparse.sys, 6/18/2016 12:08:37, 40960 bytes| | | || | | +-+ HID-compliant mouse| | | | | Vendor/Product ID: 0x0000, 0x0323| | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE| | | | | Service: mouhid| | | | | Driver: mouhid.sys, 6/18/2016 12:08:37, 32256 bytes| | | | | Driver: mouclass.sys, 6/18/2016 12:08:37, 55056 bytes| | | | || | | +-+ HID Keyboard Device| | | | | Vendor/Product ID: 0x0000, 0x0323| | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD| | | | | Service: kbdhid| | | | | Driver: kbdhid.sys, 6/18/2016 12:08:37, 39424 bytes| | | | | Driver: kbdclass.sys, 6/18/2016 12:08:37, 58128 bytes ----------------Gameport Devices---------------- ------------PS/2 Devices------------+ HID Keyboard Device| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD| Service: kbdhid| Driver: kbdhid.sys, 6/18/2016 12:08:37, 39424 bytes| Driver: kbdclass.sys, 6/18/2016 12:08:37, 58128 bytes|+ HID-compliant mouse| Vendor/Product ID: 0x1B96, 0x0000| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE| Service: mouhid| Driver: mouhid.sys, 6/18/2016 12:08:37, 32256 bytes| Driver: mouclass.sys, 6/18/2016 12:08:37, 55056 bytes ------------------------Disk & DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 20.1 GBTotal Space: 243.4 GBFile System: NTFS Model: SAMSUNG MZMTE256HMHP-000MV Shuntavi 1 Link to comment Share on other sites More sharing options...
manicfantisa Posted June 30, 2016 Share Posted June 30, 2016 Had the same problem , any fix around for this? geordiebe 1 Link to comment Share on other sites More sharing options...
geordiebe Posted June 30, 2016 Author Share Posted June 30, 2016 Had the same problem , any fix around for this? Not had any luck so far :/ Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 1, 2016 Share Posted July 1, 2016 Hi, have you installed any fonts on your Surface Book, or any software that might have installed any? Also, if you open Explorer and type %APPDATA% into the address bar, where does it take you? Link to comment Share on other sites More sharing options...
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