Image(s) taking long time to load/ won't load

[Branden Clark]

Relatively new convert from 20 plus years with Photoshop.  Affinity photo was working fine and now, all of a sudden, it's taking an extremely long time to load a simple .jpg image.  I have better luck with opening .psd files, but not all of them.  It just says "loading 1 document," but never does.  In contrast, I can open the same desired image in AF Designer just fine.  Opens in 1 sec like a champ.  I've uninstalled and reinstalled the latest version 2.5.3, I've "turned off the histogram" mentioned in other forums (yea, that does nothing), and no, it's not my computer.  I have a brand-new system that runs circles around my last machine, which ran AF Photo just fine.  The issue is with the software and is unique to AF Photo.

Please, any advise on how to fix it?  At this point, AF Photo is nothing more than a digital brick on my desktop.

[Branden Clark]

Turns out unchecking, thereby disabling, "OpenCL compute acceleration" fixed the issue.  Not sure why?  What does this hardware acceleration feature even do?  Like I said I have a new very robust computer (Win 11, Intel 9, NVIDIA GeForce RTX 4060 TI 8GB) which should handle the "accelerator" just fine.  But apparently not.  Why?

[Komatös]

5 hours ago, Branden Clark said:

Turns out unchecking, thereby disabling, "OpenCL compute acceleration" fixed the issue.  Not sure why?  What does this hardware acceleration feature even do?  Like I said I have a new very robust computer (Win 11, Intel 9, NVIDIA GeForce RTX 4060 TI 8GB) which should handle the "accelerator" just fine.  But apparently not.  Why?

Hello and welcome.

The hardware acceleration is mainly used for the high-quality display of the user interface and the real-time display of the live filters and some other calculatons.

Unfortunately, the HWA is a timing diva.  Even with two identical systems, it can happen that the HWA does not work properly on one of them.

[Jorge Rui]

Ok, I have the same issue for sometime now, so...

---

If I try to load an image through Affinity Photo, it will remain in "loading" mode indefinitely. This issue seems to be somewhat random, but I would say that 90% of the time, the image does not open. I mostly use images taken from my iPhone, so they are in the HEIC format, but I have also tried other formats, and the situation persists. The only thing that resolves the issue is disabling hardware acceleration.

Regarding this matter, my graphics card is the one attached, and I only use enterprise drivers, meaning it is not a card with hardware or drivers optimized for gaming, but rather for work.

I've attached a sample image "IMG_3194.heic"

This is a very annoying situation, at least there is an option, not the best, that is to disable the hardware acceleration. Something that I don't like, since I've spend hundreds of euros on a nice graphic card.

 

Please fix this, if necessary talk with nvidia for them to do something with the driver, so that this problem go away. 

Thanks,

Jorge

IMG_3194.heic

[walt.farrell]

Welcome to the Affinity forums, @Jorge Rui.

There are newer drivers available than 538.18. Have you considered updating to a later 538 release, or perhaps to the latest 550 release?

[Jorge Rui]

Thanks for the reply. This is a workstation  and I have to be very carful when updating.

I see that R550 U8 version, that is tagged for production and see how it goes. But usually I only update when i find problem (this is the case) 

I have to be very carefull with this updates, this is a work machine... I will be back to you soon  Thanks !

Update:

Updated the graphic card to the latest driver 552.86 and the problem is still their, the eternal loading file if hardware acceleration is on-

The other graphic card, Intel, the same situation.

Edited August 11, 2024 by Jorge Rui

[Branden Clark]

I agree in that I have a high-end Nvidia graphics card, system, and all the latest drivers installed.  Spent all this money on a system and software and apparently can't use all of it-- HWA.  Frustrating.  Clearly a software issue and not a system issue. 

[Komatös]

@Branden Clark @Jorge Rui 

For NVIDIA setups, it may help to install the Studio driver instead of the GameReady driver.

[Ron P.]

This is my opinion, if you're overclocking your GPU, don't. It seems the Affinity apps tend to push them to the extreme, which causes crashing. What do you gain by overclocking when you can't use the apps? Makes no sense to me.

[Jorge Rui]

2 hours ago, Komatös said:

@Branden Clark @Jorge Rui 

For NVIDIA setups, it may help to install the Studio driver instead of the GameReady driver.

Can't do that, I have to use the drivers that are certified for my CAD applications. This is a Workstation  

I've already taken some risk updating to the latest certified drivers.

[Jorge Rui]

1 hour ago, Ron P. said:

This is my opinion, if you're overclocking your GPU, don't. It seems the Affinity apps tend to push them to the extreme, which causes crashing. What do you gain by overclocking when you can't use the apps? Makes no sense to me.

Overclocking? I Can't even update the driver to a non certified option, like does that are used by gamming machines.

Can you please explain on how you came to such conclusion, I'm truly curious  🤔

[Komatös]

@Jorge Rui, sorry I've overlooked that you use a workstation gpu.

[Ron P.]

13 hours ago, Jorge Rui said:

Overclocking? I Can't even update the driver to a non certified option, like does that are used by gamming machines.

Can you please explain on how you came to such conclusion, I'm truly curious  🤔

I wasn't saying you are or did, thus my usage of IF. I can't seem to find the post right now. What I was thinking about, someone was having a lot of problems with crashing. Numerous solutions were offered, but nothing was working. The poster then responded that he had overclocked his computer, and once he changed that back to a normal clock speed, he was able to run the apps. Just thought perhaps you may have..

 

[Ron P.]

I finally located the post I was referring to about the overclocking..